I'm having the problem when viewing snapshots on multiple devices so I don't think it's related to the device I'm viewing this on.
At this point, snapshots work fine between 5 pm and 7 am. There are no gaps. Between 7 am and 5 pm, I'd say only around 25% or less of the snapshots show up. There's gap's all over the place, some over an hour. Basically it doesn't work during the day.
Same issues here. More often than not 'footage unavailable' throughout the day. Evening's are ok.
(I've reinstalled the app but no change yet)
Sorry to hear about these concerns. If you have not already tried, uninstalling and reinstalling the application is a great first step! It's important to also check your signal strength via the Device Health in the app, whenever there is a concern related to video or picture quality. Check out our Community post about RSSI and how to optimize your wifi signal strength.
If the above does not resolve your concerns, I recommend reaching out to our support team, at 800-656-1918, for more in-depth troubleshooting. Please feel free to keep us updated on the results as I will be sharing this feedback with the appropriate teams.