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Ring Doorbell 2: "This footage is unavailable."

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New Neighbor

Re: ring footage unavailable

Has anyone received a valid response from Ring concerning the deadzone time? Mine is from midnight to 11 am and then again from 2 to 5.... This is with the newly installed ring pro... We had the non pro up previously. This seems to be a really important time to be dead air...
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New Neighbor

Re: ring footage unavailable

I reinstalled the app and it seems ok now, hopefully it keeps working and doesn't slip up when I think it could be useful.
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New Neighbor

Re: ring footage unavailable

Thank you will try that.
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New Neighbor

Re: ring footage unavailable

I'm having the problem when viewing snapshots on multiple devices so I don't think it's related to the device I'm viewing this on.

 

At this point, snapshots work fine between 5 pm and 7 am.  There are no gaps.  Between 7 am and 5 pm, I'd say only around 25% or less of the snapshots show up. There's gap's all over the place, some over an hour.  Basically it doesn't work during the day.

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New Neighbor

Re: ring footage unavailable

Same issues here. More often than not 'footage unavailable' throughout the day. Evening's are ok.

 

(I've reinstalled the app but no change yet)

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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

My Door View cam had the same message for 7 hours today! I don't see why I paid money for such a buggy product. Any time support are contacted about anything they seem to blame it on WiFi, seems the go to response.
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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

I *believe* this is the first time it happened to me. From 5pm last night to 6am this morning. Over 12 hours of footage unavailable. Never seen this before. Not good.
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Community Manager

Re: Ring Doorbell 2: "This footage is unavailable."

Sorry to hear about these concerns. If you have not already tried, uninstalling and reinstalling the application is a great first step! It's important to also check your signal strength via the Device Health in the app, whenever there is a concern related to video or picture quality. Check out our Community post about RSSI and how to optimize your wifi signal strength.

If the above does not resolve your concerns, I recommend reaching out to our support team, at 800-656-1918, for more in-depth troubleshooting. Please feel free to keep us updated on the results as I will be sharing this feedback with the appropriate teams. 



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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

This answer is unavailable.
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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

I have the same issue. There are footages missing throughout the day. @Ring: Please fix the issues.