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Ring Doorbell 2: "This footage is unavailable."

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New Neighbor

Re: ring footage unavailable

Ring showed delivery of a package followed by a 20 minutes of "footage not available" message. The package disappeared during that time. Is there some sort of device used by crooks that can do this?
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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

I am having the same problem with the Ring Doorbell 3 "This footage is unavailable" It occured 10:54pm last night for half and hour and 3:26am this morning for 10minutes.

 

I highlighted the router is 21 feet away which is less than the 30 feet detection limit of the device which is saying poor signal even when next to the router.

 

I phoned UK support, they say it is 'Ring Daily report' and happens twice a day. Its odd the time and a family member with the same device does not have it

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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

I had this problem to, tried resetting app and nothing worked. Then I restarted my ring doorbell by resetting the power. That fixed the problem for me!

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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

Hi People,

After my last post all has been good, until my neighbour moved their AP, which they have every right to do, but....

My AP changed from 40Mhz spread back to 20 back to 40 again and now no consistent video either during motion or hourly/14 min snapshots. I have rebooted the doorbell. Restarted the app with cleared cache. This improved slightly the stability but not fixed.

I only just bought a new AP to cope with this but no alas it looks like AP's at a foot away are the only way. Just wish there was a wired ethernet socket as that is a cheaper solution then buying new AP or boosters (that I have found not too effective in the past).

I think the mantra should be fixed wire to security cameras. As someone else on here queried " can the wifi be disrupted sufficiently by an intruder?". With these RING units just carrying a battery powered 4G wifi hub, or turning on your phones built-in tethering AP around them seems to be able to confuse these cameras wifi for days after. If they carry a DeAuther then forget them working at all.

I cant take these cameras too seriously as they have several times missed footage that I've needed. Again I suggest there should be an easy way to query RING about missing footage from within the APP itself.




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New Neighbor

Re: Ring Doorbell 2: "This footage is unavailable."

I just noticed I had this error for the exact time frame I was actually looking for. Around 2:30 a.m., I noticed the room get very bright as if someone was shining headlights directly into the house. So I look outside and see the city police turning down a side street and their top lights were essentially spotlights shining into everyone's yard. Once they left that street they turned down ours to go by our house and around the neighborhood still shining their lights as if they were looking for someone. That exact block of time is missing from the snapshots. It's never happened before and the fact that it only happened with police activity seems a bit odd, so maybe those time frames are removed at law enforcement's request. That or they blinded the ring with the lights lol. Seriously, it lit up the whole house. Luckily, I was still awake.