I've had the exact same issue, random little slots in the history that says "this footage is unavailable". RING why is this happening. ?
Hey @Iseeyou and @Roshan4! I would start with uninstalling and reinstalling the app to see if that resolves this concern. If it does not, I recommend reaching out to our support team, at 800-656-1918, for more in depth troubleshooting.
Same exact thing. I installed a Ring Doorbell 2 yesterday and snapshots were working all day until 6:30 am this morning. Since then I see "this footage is unavailable" for around 60% of the day. There's a few snapshots, but most aren't there. Live view works great.
I atttached a screenshot of the app. All the black areas are "this footage is unavailable" areas.
edit: I called support and they don't seem to understand the issue. They are claiming the Wifi isn't strong enough to upload snapshots, but I was able to watch live 1080p video for 3 minutes without issue. Still snapshots require a lot less upstream bandwidth than 1080p video, so I doubt it's the Wifi. It could be, but that doesn't seem correct.
Also my router is reporting that the doorbell goes into low power Wifi mode when not actively transmitting. Support says the doorbell doesn't support that feature which can't be correct since if it wasn't supported my router wouldn't report it. They are claiming my router is forcing the doorbell into low power which is not possible. The router just reports a Wifi device is doing. For example, if I turn the screen off on my iPhone, my router reports it is in low power mode. My router isn't putting the phone in low power mode, it's the other way around. It's the same thing with the doorbell.
edit 2: support is useless. They are telling me I need to assign a static IP address to make the Wifi connection better which makes absolutely no sense. They are also suggesting I get a Wifi extender. I have a lot of devices on my Wifi network and none of them need an extender, which also would only really help if the Wifi signal was low, which it isn't.
edit 3: I got escalated to second tier support who basically told me everything first tier told me was wrong and that the snapshot feature hasn't officially rolled out so it may be having "growing pains". That makes more sense than Wifi issues.
My footage unavailable for 20 minutes between the time of 11:40pm to 12:20am every night
(11:40 -12am, 11:45-12:05am…etc). I called support and they want me to call them at midnight to troubleshoot. My response was I am an old man, I go to bed at 9pm every night. Ring, please fix the issue. Thank you
Well, I be dam_ned! This morning when I reviewed the last night footage and everything was there. I now can see the other missing midnights footage up till midnight of Nov 14/15. I am now the Gene Gene the Dancing Machine.....:-)