• Confirm you have an active Ring Protect Plan set up: Yes, the Basic Plan
• Confirm your snapshots were not deleted: Snapshots were untouched.
• Are all of you receiving the screenshot a neighbor previously attached? With a black screen saying ‘This footage is unavaliable’? : Yes. In my case I activated this feature a week ago. Then my family noticed these spots in the timeline “This footage is unavailable”
I also experienced someone pressing the doorbell and it notified us through the app but there was only a black screen (assuming they covered it) until the video ended but there was no prior footage of motion detection that could’ve seen their face.