I have an active ring protection plan. I don’t delete my snapshots and snapshots have never worked properly in the daylight hours since I got my Doorbell 2 a few months ago.
From dusk to dawn, all my snapshots appear normally with no breaks in them. From dawn to dusk there are large areas of black with “this footage is unavailable” text (see attached screenshot). While the times this occurs differs from day to day, it happens consistently.
It only is an issue with snapshots. Motion detection and doorbell rings work as expected.
I have no idea what neighbors have to do with this. These are all snapshots automatically generated by the Ring Doorbell. According to the settings, these are supposed to happen every 14 minutes (see second screenshot), but that’s obviously not happening during the day.
