So I am also getting the “ring footage unavailable error” and I just got off the phone with Rink tech support and they informed me Ring does not store ALL footage for your review, only “Event” footage. This is a real problem for me because I have a Nest Cam that does store constant on going footage that you can scroll back through to any point and would have just got another Nest product had I known this. I feel like Ring’s advertising that states they store 60 days of live footage is misleading…it should say, stores 60 days of “event” footage. This is REALLY DISAPPOINTING…because of this I don’t recommend this product!!!