Ring Doorbell 2: "This footage is unavailable."

My Door View cam had the same message for 7 hours today! I don’t see why I paid money for such a buggy product. Any time support are contacted about anything they seem to blame it on WiFi, seems the go to response.

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I *believe* this is the first time it happened to me. From 5pm last night to 6am this morning. Over 12 hours of footage unavailable. Never seen this before. Not good.

Sorry to hear about these concerns. If you have not already tried, uninstalling and reinstalling the application is a great first step! It’s important to also check your signal strength via the Device Health in the app, whenever there is a concern related to video or picture quality. Check out our Community post about RSSI and how to optimize your wifi signal strength.

If the above does not resolve your concerns, I recommend reaching out to our support team, at 800-656-1918, for more in-depth troubleshooting. Please feel free to keep us updated on the results as I will be sharing this feedback with the appropriate teams.

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This answer is unavailable.

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I have the same issue. There are footages missing throughout the day. @Ring: Please fix the issues.

Almost not worth having snapshot turned on…
(App data cleared, app reinstalled, no issues with WiFi signal and alternative router tested)

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broster19. From your screenshoot, Your Wifi has?, internet icon with exclamation mark and your 4G has only one bar. I would check the network settings again.

It’s not that. Lol. Attached another screenshot anyway. Suspect (based on consistent timings and where I’m located) this may be Ring maintenance window(s) that are being poorly managed.

So I am also getting the “ring footage unavailable error” and I just got off the phone with Rink tech support and they informed me Ring does not store ALL footage for your review, only “Event” footage. This is a real problem for me because I have a Nest Cam that does store constant on going footage that you can scroll back through to any point and would have just got another Nest product had I known this. I feel like Ring’s advertising that states they store 60 days of live footage is misleading…it should say, stores 60 days of “event” footage. This is REALLY DISAPPOINTING…because of this I don’t recommend this product!!!

This is wrong and the rep you spoke with does know anything…same thing happened to me.
With snapshot capture you can see lots of data from many days in past. It is an issue with this feature that isnt working. I can go back to last week and watch myself get in and out of me car.

Rep told me I was wrong, and I said really? Then why am I watching myself outside from 2 weeks ago

60 days is for people that have a basic or plus plan. And it’s only 30 days for certain countries.
See the information here.
https://support.ring.com/hc/en-us/articles/115001671383-Ring-Protect-Subscription-Plans

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I am paying for the “Basic” plan and still cannot scroll through my timeline unless there was an event or previous live view that I watched for a few moments.

This is really confusing and disappointing! …I’ve got enough problems with tech companies botching things on me as it is, ugh!

I followed your link to this table and it clearly states 30 or 60 days of “motion” and “events”, not scrollable back through every minute, only minutes in a captured motion or event.

This sucks!!!

Going back to Nest.

Thanks, that would be great!

Can you provide the link to that documentation so we can find it for ourselves on the Ring website? …I am skeptical because of the website material I read (attached) which states they only store events and motion, and I can’t see that video on my timeline, and the customer service person told me you couldn’t do it…hopefully you’re right!

Ok I found out how to do this in theory, however it still doesn’t work on my app:

It is called “Snapshot” and needs to be enabled in your app (follow instructions in link below). However I am not able to get this to work despite it being enabled, ugh!

https://support.ring.com/hc/en-us/articles/360034443672

I have snapshot enabled and early morning/evening all snap shots are captured and saved. In the day, sometime all day, sometimes intermittently, snaps shot aren’t saved, just receive the usual error. Note if there’s an event, i.e. movement or the bell is rung, events are captured and saved without issue it seems.

This Ring web page states snapshots stored for 7 days:

https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Snapshot-Capture

How long are snapshots stored for viewing?
Snapshots will be stored in the cloud for seven days. After that they are automatically deleted. This will not affect any of your motion events or Live Views.

Would be nice if they were stored for 1 day, or even accessible in the first place (regardless of time of day)…

I have been looking back at the footage log and notice minutes after activity (like me leaving or coming home -therefore triggering the motion sensor ) the footage becomes unavailable. Most times until there is motion(me coming back home )
The fact that this happens every day and therefore if I am gone or no motion for many many hours , my footage is unavailable
How can this happen DAILY! Anyone know why ?