Hi @vichai007. Would you mind reaching out to our support team with this concern? They’ll be able to gather information about what happened and help find a solution for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.