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Ring Door bell install would not complete with my Asus Router - please help

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New Neighbor

Ring Door bell install would not complete with my Asus Router - please help

Ring Door bell can see all my networks and after enter the wifi password and it turns blue and install fails. I also put it in DMZ still does not work. My wireless log shows that the door bell is authenticated and good signal strength.

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Community Manager

Re: Ring Door bell install would not complete with my Asus Router - please help

Hi @shoguns, you may need to look into some settings that need to be adjusted on your router. Other than firewall settings that may need to be lowered, please reach out our Ring Help Center Article here to learn more about the ports and protocols that need to be opened to allow a Ring device to connect. Hope this helps! 



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