I tried your recommendations and I am still getting the issue. FYI the computer is plugged into the ethernet of my router so I think it has the best connection. It has been working fine for a couple of years and I have not changed anything. sometimes I get the “Activating” with the spinning dots, sometimes I just get a black screen and sometimes it just goes back to the dashboard. However when I try after I use my iphone app, it seems to connect without a problem. It is like my desktop can’t wake up the connection.