cancel
Showing results for 
Search instead for 
Did you mean: 

Ring Door Bell Second Owner

Highlighted
New Neighbor

Ring Door Bell Second Owner

Hi all

Im New to ring 

I reasently was given a ring door bell from a very close mate that has just passed away. 

Im not sure if this is possible but there no access to his account that the door ball is regisited to.

No way to access his account due to his passing to ask to remove the door ball from his account.

His daughter that gifted me the door ball has no access to his account as he has taken all his passwords to his grave. 

Dont want to post names in main forum but can post the barcodes! 

1 REPLY 1
Highlighted
Community Manager

Re: Ring Door Bell Second Owner

Hi @aussiegwapo. First, I'd like to offer my condolences for your loss. In this situation, you'll want to reach out to our support team directly so they can take a deeper look and find a solution that works best regarding the ownership of the device. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 



Curious and want to learn more about the Community? Visit our Community 101 - New Member Checklist here.