Hi all
Im New to ring
I reasently was given a ring door bell from a very close mate that has just passed away.
Im not sure if this is possible but there no access to his account that the door ball is regisited to.
No way to access his account due to his passing to ask to remove the door ball from his account.
His daughter that gifted me the door ball has no access to his account as he has taken all his passwords to his grave.
Dont want to post names in main forum but can post the barcodes!
Hi @aussiegwapo. First, I’d like to offer my condolences for your loss. In this situation, you’ll want to reach out to our support team directly so they can take a deeper look and find a solution that works best regarding the ownership of the device. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.