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Ring Door Bell HD Audio Noise

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New Neighbor

Ring Door Bell HD Audio Noise

We have a Ring Door Bell HD has worked great now all of a sudden we have this screaching and or static noise almost like microphone to speaker feedback every time it is activated in the audio. I have rebooted it and checked firmware which is up to date. It is hardwired and has been since day 1.
3 REPLIES 3
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Community Moderator

Re: Ring Door Bell HD Audio Noise

Hey @Slee44708 . Can you please confirm which of our Video Doorbell models do you own, as well as what type of mobile device you are using?



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New Neighbor

Re: Ring Door Bell HD Audio Noise

It is the Ring Video Doorbell HD that is $99.00. In regards of mobile device it has the same noise on my LG6, IPhone 10, Samsung S9, and Iphone 8 plus, my RSSI is -15 and our download speeds are 56.6 mbps and upload speeds are 89.9 mbps
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Community Moderator

Re: Ring Door Bell HD Audio Noise

I appreciate you confirming that information. The $99.99 Video Doorbell is our Classic model which does not feature HD, but instead a 720 resolution. To resolve this audio concern, I recommend performing a reset. Please hold down the orange setup button for 20 seconds. Keep in mind this reset will restore factory settings and will require a new setup to reconnect.

 

In addition to the reset, try disconnecting the hardwired connection temporarily to see if audio improves without it.



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