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Ring 2 unresponsive

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New Neighbor

Ring 2 unresponsive

My Ring 2 doorbell that I purchased Feb 2019 has been working great until a few weeks ago. At that time it stopped responding or connecting. We have charged the battery, hooked up to hardwired 24v AC power, held the setup button for 15-20 sec in an attempt to reset it all to no avail. There is no response from the device, no lights no evidence that it is even on. What should we try next? We were happy with the product until now, is there a warranty if we cant get it working?
1 REPLY 1
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Community Manager

Re: Ring 2 unresponsive

Hey @Oberlin_1010. Could you reach out to our support team on this concern? They can verify if you are within warranty, as well as possible troubleshoot further. Please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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