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Ring 2 doorbell Night image too dark

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New Neighbor

Ring 2 doorbell Night image too dark

The night image has deteriorated over time where very little is visible even with an outside light. The doorbell seldom defects motion at night also, even though motion is occurring. This doorbell is much more disappointing than the original Ring. There seem to be no settings to correct this issue.
28 REPLIES 28
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Community Manager

Re: Ring 2 doorbell Night image too dark

Hey @Ruthenium. Could you show us a video example of this? Seeing what you are seeing can help us isolate what can be done to address this concern! Smiley Happy 



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New Neighbor

Re: Ring 2 doorbell Night image too dark

I am having the same issue it started about 2 months ago. All the sudden you can’t see anything at night.
You can see the difference in the 2 pictures. I did not change any settings/lighting between the 2 pictures.
Thinking about switching to google nest hello doorbell.
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Community Manager

Re: Ring 2 doorbell Night image too dark

Hey @Lila459I do see the slight adjustment to the view in this comparison, though such slight changes can occur due to exterior changes as well, most often and increase/decrease of external light. This can happen when there is a cloudy night, full moon, and so on when another night may have a different lighting. In addition, it looks like in one of the views your view is horizontal and the other is vertical, creating more of the black contrast in the background over another. This high contrast my have one image look brighter than the other.

 

There is something you can do to try to see if you can improve the overall quality for the future though! Have you had the chance to try turning HDR on for your device to see if this brings more detail to your video consistently? This may help in your endeavor to ensure you have the best quality picture possible! 



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New Neighbor

Re: Ring 2 doorbell Night image too dark

Hi Chelsea, thank you for your response. We have had the ring doorbell 2 since November of 2018. The night picture has always had slight issues with not having the greatest/brightest picture, but it wasn’t until the end of March or beginning of April 2020 that it became even darker and basically useless.
I do realize that one picture was snapped horizontal and one was vertical, but either way there is a difference in the lighting. Unfortunately, I cannot go back far enough on the cloud to show you when the camera has a better picture back in March.
I also understand that an increase/decrease of external light will affect the picture, but this has been a consistent problem for the past 2 months, regardless of the full moon or clouds. We even bought brighter light bulbs for the porch light which did absolutely nothing for the ring, just brought more bugs.
The HDR setting has always been turned on since we initially set up the ring doorbell.
Please help.
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Community Manager

Re: Ring 2 doorbell Night image too dark

@Lila459 Thanks for giving me that additional information! I wish I could also see what it looked like before to see this major difference, so my apologizes for not knowing what it once was. You may have to experiment with the video settings and the position of the Doorbell in this situation to see if you can improve the device's video quality, if not, you may have to follow up with our support team if you find no improvement. 

 

Please note that the HDR video feature was only released to the Ring Video Doorbell 2 a couple months ago, which would also be around the time you saw this change. You may have had your video quality affected if you have this feature enabled. If you can, please go into Device Settings > Video Settings, and see if HDR is enabled there. If it is, please see what the quality is when you disable this. If the setting is not enabled, please enable it and let me know if you see the quality improve. 

 

In the event that you may see no improvement, it looks like the night vision is reflecting harshly against the wall to the left, which could be affecting the night vision's ability to see further out since there is that bright light. This can be fixed and addressed with a corner kit for the Ring Video Doorbell 2. This corner kit will press the Doorbell's view away from the wall, giving you more picture in all and this should improve the quality of the video. This can hopefully get you back to what you had in March. I recommend to purchase the corner kit from Amazon or Ring.com, as we both have 30 day money back returns on the products purchased from here, and if you find no relief in the corner kit, can return for your money back. 



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New Neighbor

Re: Ring 2 doorbell Night image too dark

I too have had issues for a while with darkness - it's like ring is trying to get me to upgrade to the next doorbell - snide tactics - happened over night. I have just down graded £8 for 2 devices to £2.50 based on principle. Seriously considering scrapping all ring products. Spent over £250 plus all subscription fees. RING ALLOW MORE VIDEO ADJUSTMENT OPTIONS FOR RING DOOR BELL 2 IT ISNT DIFFICULT
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New Neighbor

Re: Ring 2 doorbell Night image too dark

 
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New Neighbor

Re: Ring 2 doorbell Night image too dark

Please enable more video options on doorbell 2 - brightness and contrast for one!
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Community Manager

Re: Ring 2 doorbell Night image too dark

Hey @Bobbmcr. There's a couple things you could do to improve the brightness of the image overall. Since it looks like with the IR filter on, the brick to the left is affecting the overall quality of the video. If you were to install a corner kit or two so that it points out more to the right, this should take the brick wall out of view and thus address this concern. From there, if you find it is still too dark, you may need more outside lighting on your porch in order to get this concern addressed. 



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