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Ring 2 audio problems

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New Neighbor

Re: Ring 2 audio problems


@gspr4213wi wrote:

ok so how do you turn off the event time viewer? 

 


You cannot in the current app version - you have to install a previous revision  

 

see my second post on page 6 here - https://community.ring.com/t5/Video-Doorbells/Ring-2-audio-problems/td-p/952/page/6#

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New Neighbor II

Re: Ring 2 audio problems

Unfortunately, they have removed it, and you no longer can.  Smiley Sad

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New Neighbor II

Re: Ring 2 audio problems

Chrome will not allow me to install, says it is harmful.

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New Neighbor

Re: Ring 2 audio problems


@Sheteaches wrote:

Unfortunately, they have removed it, and you no longer can.  Smiley Sad


Well, as per my post above, you are right as far as the current version of app goes but you CAN still roll back to an older version where you have that option to disable

 

 

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GR
New Neighbor

Re: Ring 2 audio problems

I have same problem with an i- phone. Sound from someone at the door is very clear, but talking back to them to answer is broken up and not understandable at all. Anyone with an I-phone had same issue and did you get it to work?
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New Neighbor

Re: Ring 2 audio problems

I have since spoken via e-mail to ring support and gone through various tests and trials and the conclusion from Ring is that my doorbell is faulty.
A replacement is on it's way shortly but from what they have said could be 2 weeks, I'm not convinced that this will be the problem but we will see when the replacement is fitted.
Watch this space 🤞
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New Neighbor II

Re: Ring 2 audio problems

@ Dunclie Hopeful for u. We decided to upgrade and they credited us for our 1st Ring, saying the same. We spent double thinking that might be it, but it still did not work on our phones. iPad and echo shows it does, though. Good luck and pls do let us know!🤞
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New Neighbor

Re: Ring 2 audio problems

@Sheteaches, you were correct and as I suspected the replacement arrived today and I installed it but still no audio on my phone from the doorbell.
I have e-mailed details back to Ring so we will wait to see what they say.
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New Neighbor

Re: Ring 2 audio problems

It's so disappointing. Let them know about this thread.
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New Neighbor II

Re: Ring 2 audio problems

@Dunclie, I am so sorry.  We too, are still dealing with the same issue, patiently waiting on a response and fix....Smiley Indifferent