... I finally think I got him to realize it only happens on our newer Android phones, and that it has nothing to do with internet connection.
After I gave the device a poor review to a survey that I was sent (by Ring) on how likely I would be to recommend to a friend (zero!) I got e-mails from tech support offering assistance with a plan to resolve the audio issues; Now that was certainly admirable and appreciated, however most of the plan I had already done myself anyway; but I asked the tech in e-mail reply before I would interact with him via phone, to answer whether he specifically, or Ring, generally, was aware of issues particularly with newer Android Phones and especially notably Samsung; he declined to comment in that he would first have to go through the diagnostic procedure to determine if/where the problem might be; again I pressed (in another reply) that I simply wanted to know whether (or not!) Ring was aware of, and working on, problem as described and again got no acknowledgement of that.
I refuse to spend an hour working through a diagnostic procedure with a 'tech' (sic) working from a script on potential set-up issues - I don't mean to sound dismissive but I'm an electronics engineer and more than capable of carrying out the set-up and analysis thereof, without a low-level script-reader holding my hand through it! - now if he said, 'yes' and you can help to be a part of development of a solution by providing valuable first-hand data from the situation, I would have been more than happy to endure that and assist in hopefully validating the issue that would ultimately provide a resolution, even if this was some months away from conclusion. But when there was no forthright acknowledgement of the issue, given all the reports on this forum (and others), then it says they are either ignorant of it, in denial of it, or lying - and I would have to say none of those is acceptable.
At this point, I decided to call time on it and return it as simply not suitable for purpose; even with the Samsung specific issues aside, the audio capability is worthless for live communication, whether from other household Apple phone, or from the Alexa Show. There ARE nice things about it, like the completely wireless set-up and the incredibly well-stocked installation kit. But the performance is just not what I had expected.
I'm going to wait for the Eufy Battery model which is announced and due to be released early in the New Year.
I totally understand. If we don't all speak out LOUDLY, this issue may not be resolved. I saw where in one thread one gal replaced their android phones and went to IPhones just to make it work. This is TOTALLY unacceptable, especially since I recently changed platforms myself and went with the new Galaxy 10 plus bc of the camera. I will not give up the phone I love just to make my RING audio work. Everyone with a newer android phone must speak out if you have issues. If enough of us do, maybe, just maybe, they will listen!!! Agree with Podbarron, calling and walking through help is not worth the time. I have spent a couple hours doing this and insisted this last time that he notify the higher uppers that this is an issue with our phones. On my Ipad and Echo Shows it works perfectly, but audio through our phones just pitiful and useless. Please everyone with audio issues and android phones, speak out!
Dunclie, we did the same, sent ours back and paid $499 to get one hardwired. The problem lies in the phone microphone not being compatible. I am very upset that we did this, we paid twice as much $, it didn't work, and not happy at all that I can't use my phone. For inside the house, we can use our Echo Shows, but the reason we really have the ring is so that we can see who is at our door and talk through it when we are AWAY from home. Please RING, why are no responses coming from moderators of this forum?
My Audio is worse than a 1 dollar walkie talkie set, it's choppy as hell, worse product i've ever purchased, Ring Know what's going on, take responsibility Ring! TELL US THE PROBLEM
Installed a ring 2 pro last weekend and all works correctly except when you talk to the outside via a Samsung S9 the sound is muffled or garbled to the point that you cannot make out the words.
I see this is a common problem when using Samsung. Is there a fix? If not I will need my money back. Solution?