cancel
Showing results for 
Search instead for 
Did you mean: 

Ring 2 audio problems

Highlighted
New Neighbor

Re: Ring 2 audio problems

To disable the microphone for each app:

Go to Settings in your phone

Scroll down to Apps

Click on the app

Scroll down and under the “App Settings” area click on “Permissions".  There may or may not be a microphone option; from there you can toggle it off or on.

Once you have your list of apps, you can actually click the three dots in upper right and select app permissions and that will list by permission type - scoll to microphone and it will show all the apps for which that is enabled and you can deselect as appropriate 

 

Now - having said that I tried this - still have the issue so that did not make any difference for me. 

 

Another thing I tried was deleting the Ring app and 'rolling back' to an older version via an APK - the last version I found which still had the 'new features' where the event history timeline  could be disabled was 3.18.0 from Sept 1019 - https://www.apkmirror.com/apk/ring-com/ring-always-home/ring-always-home-3-18-0-release/

That did not work for me either - the sound is still breaking up and very low volume.

I felt sure that given others comments from earlier, that rolling the app and disabling the event history would have at least given that interim solution - but it did not. 

In fact my current config is with BOTH of these suggestions employed - disabling all the mic permissions (except Ring) AND rolling back the app/disabling the event history and still the same inherent problem. 

 

Actually I have to say the volume is quite low even when using my wife's i-phone - it at least does not break up, but you have to be VERY close to the ring to hear the communication on the phone and similary outside, the volume is just not that great from the RIng Device unless again, very close to it.  

 

Am becoming more & more disillusioned with this device ........  

Highlighted
New Neighbor II

Re: Ring 2 audio problems

Travis3, thank you.  I will try turning off the ones I do not use.  However, this afternoon I also had some time to google a bit more and found out that some people have found out why there is an issue with the newer Galaxy phones and the Ring App.  The newer phones have two built in microphones.  One at the bottom, and one at the top.  From what I read, this may be the root problem of why our voices are garbled when we speak through the app.  Apparently IPhone only has one microphone, at bottom of phone.  With the two, it is creating a problem, soooo the people I read said they found that if they only talked through the top mic of their phone that the quality was much clearer.  My husband and I tried and it, and it certainly was much better!  So for now, also try only talking through the top of your phone and see if it is clearer.  It did work much better for us!  Hopefully Ring is following these threads, though, and are working with tech for a fix.  Until then, maybe this will help the faithful Galaxy phone users.

Highlighted
New Neighbor

Re: Ring 2 audio problems

I can add to this it isn't just Samsung phones, we have a Motorola G6 play and G7 plus and they both experience the same problem with crackling/noise listening to the doorbell even when it's silent and distortion when someone does speak.

As someone else has pointed out peviously if you listen to the same recording on the Cloud the noise element is there, but it's a lot quieter, so almost like the phone is amplifying the noise considerably.

Is it possible to install an older version of the app without the new Timeline which now can't be turned off?

Highlighted
New Neighbor

Re: Ring 2 audio problems

Ignore my previous question about installing older versions, just seen what DEcosse

said above... Smiley Sad
 
 
 
 
Highlighted
New Neighbor

Re: Ring 2 audio problems

Just for information purposes, I just checked the specifications for my phones and in terms of microphones the G6 has 2 and the G7 has 3, so could indeed be related.

 

Highlighted
New Neighbor

Re: Ring 2 audio problems

@Stoat wrote: Is it possible to install an older version of the app without the new Timeline which now can't be turned off?


So I revisited this: 

I found another thread discussing this issue - https://community.ring.com/t5/Video-Doorbells/ring-doorbell-2-community/td-p/105 - actually that one is probably a better one to continue discussion - it at least has the participation of the Ring Moderator and at least one other Ring person that I recall; 

 

In that thread @Jennifer_Ring said on page 9 on 9/30/2019

Hi neighbors! The prior audio concern has been resolved with Android App update 3.17 and beyond. If you have the most recent Android App and are still experiencing audio quality concerns, it would be best resolved through opening a ticket with our 24/7 support team. We recommend also checking your network connection as low signal strength is the most common culprit of low audio/ video quality. Thank you..

Well, we all know it has NOT been fixed! 

However since there was at least 'something' done in that regard I tried another older version PRIOR to 3.17 i.e. 3.16 

3.16 does indeed behave better when you disable the Event Timeline in the 'New Features' settings so it is certainly worth rolling back to this version

One thing to note - you MUST disable auto-update to prevent it from reverting to the latest version. 

 

Link to 3.16 version: https://www.apkmirror.com/apk/ring-com/ring-always-home/ring-always-home-3-16-0-release/ring-always-...

 

(you will need an explorer type of app so you can navigate to your download folder to launch it - I use X-plore)

 

Here are some other items of note: 

 

I have noticed that in the 3.20 when you first enable live view, for the very first instant, you can hear the background noise outside (in my case I can hear the road traffic noise from the main road about 250' away) VERY CLEARLY and then it immediately (within couple of seconds ) mutes to a much lower level. This suggests that something in the Firmware is attempting some noise-cancellation and I think it is responsible for the overall volume being attenuated. With 3.16, there is no attenuation and the background noise remains at full volume.  When there is no traffic from main road, I can even hear the birds chirping! 

 

From that thread referenced above, there was another suggestion that live event logging could be enabled and the work-around was to simply quickly go to the previous logged event and immediately back to live view. At least in 3.20, this did not seem have any effect for me (someone might like to try this and see if it works for them - I don't have anyone else 'handy' at the moment to help test this) 

 

And as per @Sheteaches, it definitely helps to talk into the top mic'. 

 

So I would say the 'best' performance in the interim is going to be to roll back to 3.16, diable the Event Logging and try to talk into the top mic'.

 

Highlighted
New Neighbor II

Re: Ring 2 audio problems

I'm traveling, but this looks like good info. I'll try to digest it when I get home. Thank u!
Highlighted
New Neighbor

Re: Ring 2 audio problems

It's not just Samsung. I'm having same problems with Apple phones.

Highlighted
New Neighbor

Re: Ring 2 audio problems

Which Apple phone is giving you audio problems?

Highlighted
New Neighbor

Re: Ring 2 audio problems

7 plus