Ring 2 audio problems

I have the S10+, useless, where do I go to rate the ring2 bell (bad) please

We installed our new Ring2 yesterday & it was fine until it updated time line event viewer today and we use I Phone. Internet wifi & RSS feeds r good. Do not see any advice on how to remove the timeline viewer. Would like to try removing it because no one can hear us speaking very well but could hear fine yesterday. Also a lot of feedback. Tnx

We are also having exact same issues. VERY frustrating bc we sent our 1st Pro back and upgraded to the $500 Elite thinking it needed to be hardwired. Still audio from phones to door is unrecognizable. I have a new Galaxy S10+, my husband an S8. We need a fix! Please someone help. We have called customer support, reinstalled, tried everything. Please, please help, we are out $500 for a doorbell that won’t work as it should…?

I’m having same issues on my s10+, audio is unrecognizable! Pls post if u find a solution!

I have an s10 plus and my husband an s8. Audio is unrecognizable at door. We spent $500 and upgraded to an elite thinking a hardwired would fix it. Please please find a fix, and let us know what do do. This is more than frustrating. $500 for something that doesn’t work as it should…?

Same issues with my galaxy s10 plus?

So frustrated! My s10 plus audio is unrecognizable at door.?

Can we be notified if there is a fix? My s10 plus audio is unrecognizable on our hard wired Elite! How will we know if there us a fix?

2 Likes

I’m having the same issue with my s9. When I try to answer all that gets through is a “chirpy” noise at best.

I have called tech support and did all of their suggestions Nothing works!

How long do we have to wait for a fix to this issue!!

We have great wifi, but bc we have the latest Sansung Phones, horrible audio reception. When I use my Ipad, it is clear. So very frustrating, especially since I shifted from IPhone to Galaxy S10+ bc of camera. I want to keep my S10+ and see where someone went and bought Iphones just to use their Ring. This is insane. There must be a fix. We upgraded to the $500 Elite bc we thought it would help. What a waste of money. Ring, please find a fix!

I am having the same audio problem. Static and only hearing every other word for those at the door bell when trying to hear person from the phone. I have an andriod S8. My wife has a iPhone, and i tried this two way conversation on her phone and it works perfect/crystal clear. There has to be a fix for this Ring.

So I called Ring tech support, and they had me uninstall the app from my S9 and reinstall the app. I tested the audio settings and there was no static at the ring doorbell. I guess I will see if the problem happens again after a couple days, as I just installed this app for the first time about 2 days ago.

1 Like

I had the same issue. I had purchased the Chime Pro and had it plugged near the internet modem; I switched placing, plugged it inside near the front door and voila, issue resolved ?%.

The Chime Pro extends the Wi-Fi and helps with interference of walls and other objects. The RSSI went from 68 to 47; the lower the number the better connection.

I had the same issue. I had purchased the Chime Pro and had it plugged near the internet modem; I switched placing, plugged it inside near the front door and voila, issue resolved ?%.

The Chime Pro extends the Wi-Fi and helps with interference of walls and other objects. The RSSI went from 68 to 47; the lower the number the better connection.

Thanks @smily4u2. I am not sure that is my problem. My RSSI is 40, and reading the previous posts from the begining, this is an issue isolated to android devices. The issue does not take place on my wifes iphone.

@Riley_Ring is there a solution for this yet?

1 Like

Agree with u Travis3. We are directly connected to the router with the Elite, and I have no issues using my ipad, the problem lies within the newer android phones. Sure wish for a resolve.

Just got my Ring 2 yesterday and have an Android Phone (Samsung Galaxy S10)

Very first test, when my wife arrived home I tried to talk to her at the door: she could not hear me and I could not hear her - extremely muted at both ends.

I have found this thread and the discussion on the Samsung forum - so my first thought was to go with the concensus to turn off the Event Timeline Viewer History - well I cannot find that setting in the Ring App! Nor can I find a “New Features” Folder (does that mean the ETVH is no longer a ‘new feature’ and now standard? If so, then how exactly do I turn it off in the interim, until a permanent fix is produced? )

One interesting foot-note - when I actually used the timeline feature to scroll to the event when my wife was at the door, that replays with absolutely normal volume - completely different to the actual ‘live’ event!

Yes, exactly the same for us, playback is perfect. The post about turning off video timeline event history I think was before they updated it. You are correct no way to turn it off. I have not called customer service again, been gone and just busy, but would love updates if others find solutions. Don’t do what we did and return yours for the 500 Elite! We thought it was connection so got the Elite which is hard wired to router. Ended up, it was both of our Galaxy phones, which we love and won't trade out! Waste of .? Hoping for a fix soon. Has something to do with the microphones on the Galaxy phones that cause talking to door to be garbled. Please do keep us updated if anyone finds resolve.

1 Like

@Sheteaches - one alternative ‘work-around’ is to get an Echo Show - I actually purchased one along with the Ring 2 as a Cyber Monday Bundle. Using that to answer the door does not exhibit the problem (nor my Wife’s i-phone - but of course like you, there is no way I’m giving up my Galaxy!)

Now that option as a necessity - for someone in your case where both household users have the Samsung phones - is especially disappointing - to have people like yourself be giving more money to fix an issue that should be addressed by the system provider! Especially now that there is no way to disable the event history timeline as a temporary work-around.

But of course a Show does not have the same portability as your phone - in my case I spend a lot of time in my home office so can leave plugged in there situated on my desk or move it to family room in the evening. Not ideal but at least it is somewhat of a work-around. If they weren’t $50 apiece (for a 5 - 8’s are $80) I would not mind having 4 of them. Maybe Amazon/Ring should comp us some of these until they restore the fundamental capabilty that is neccesary? :wink:

Another possible option with greater portability might be if you have a Tablet? I have an older Samsung Tablet and just installed the Ring App this evening - bit late at this time of writing to test its functionality with communication with the bell/camera so will update on that tomorrow.

Ring - are you paying attention here? What are you doing about this? You must surely realize that this is a HUGE segment of your served market - hopefully you are aggressively pursuing a solution. But by removing the ability to turn off the feature that at least enables its fundamental capabilty suggests you are not listening here. At least put that capability back until you can resolve the issue - at which time the feature to HAVE the event history would be very much desirable.

But for a choice of Event History vs fundamental operation (and again - this is COMPLETELY UNUSABLE for its primary function if you have a Samsung) that is surely obvious?

Yes, we have 2 Echo Shows and 1 Echo Show 5, they do work well, but we had someone come to our door when we were away we did not know over Thanksgiving and were unable to communicate with them. My Ipad works well, but I do not carry it around with me like my phone. That is when I feel like we need our phones to work for security reasons. Yes, I agree, I do hope Ring is reading and listening to these issues with Galaxy phone users! We all appreciate a shout out for any answers.