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Ring 2 audio problems

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New Neighbor

Re: Ring 2 WiFi connection problem

I had before ring 1 . Never had any problem. Now at my new location I purchased ring 2. Wiring is fine. Texted with diode and rings fine. The door bell rings out side. But it is not able to connect to WiFi. It picks the WiFi connection and signal streaming is good then it drops. What is the problem I am facing. Need help
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New Neighbor

Re: Ring 2 audio problems

The problem is with the bluetooth.  On a Samsung phone it sends audio to bluetooth if it's enabled.  Disable your bluetooth and try again.  It works great.  However, of course, you don't have anything else that uses bluetooth working now.

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New Neighbor

Re: Ring 2 audio problems

Hi, I'm having the same problem too. I have the ring video doorbell 2, I'm on the huawei p smart 2019 phone, I've deleted it reinstalled it, then reset it and still having problems. My visitors say it's like a screeching notice. Can anyone please advise me as I am paying for something of no use to me.
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New Neighbor

Re: Ring 2 audio problems

I know in respects to mine I have two mice. One at the bottom of the phone and one at the top. When I talk in the top mic all is good. The blu tooth fix worked for me also.
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New Neighbor

Re: Ring 2 audio problems

I tried the top mic but didn't work. The Bluetooth "fix" seems to work but inconvenient.
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New Neighbor

Re: Ring 2 audio problems

I'm shocked that there is 10 pages of people suffering with exactly the same issues, having to diagnose the issue ourselves, crazy customer service
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New Neighbor

Re: Ring 2 audio problems

Yes. Not one response from Ring either. It's truly sad. I keep liking post and responding because if not it just disappears into oblivion.
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New Neighbor II

Re: Ring 2 audio problems

Agreed. I have no idea why Ring is not addressing this issue with fervor. They are losing many, many Android users.
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New Neighbor

Re: Ring 2 audio problems

When you do phone ring up they can't understand you. The only thing they get right is taking your money.
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New Neighbor II

Re: Ring 2 audio problems

I would also suggest that we all call customer service and mention this long thread. They have to know this is a major issue.