Ring 2 audio problems

Installed a ring 2 pro last weekend and all works correctly except when you talk to the outside via a Samsung S9 the sound is muffled or garbled to the point that you cannot make out the words.

I see this is a common problem when using Samsung. Is there a fix? If not I will need my money back. Solution?

ok so how do you turn off the event time viewer?

@gspr4213wi wrote:

ok so how do you turn off the event time viewer?

You cannot in the current app version - you have to install a previous revision

see my second post on page 6 here - https://community.ring.com/t5/Video-Doorbells/Ring-2-audio-problems/td-p/952/page/6#

Unfortunately, they have removed it, and you no longer can. :cry:

Chrome will not allow me to install, says it is harmful.

@Sheteaches wrote:

Unfortunately, they have removed it, and you no longer can. :cry:

Well, as per my post above, you are right as far as the current version of app goes but you CAN still roll back to an older version where you have that option to disable

I have same problem with an i- phone. Sound from someone at the door is very clear, but talking back to them to answer is broken up and not understandable at all. Anyone with an I-phone had same issue and did you get it to work?

I have since spoken via e-mail to ring support and gone through various tests and trials and the conclusion from Ring is that my doorbell is faulty.
A replacement is on it’s way shortly but from what they have said could be 2 weeks, I’m not convinced that this will be the problem but we will see when the replacement is fitted.
Watch this space ?

@ Dunclie Hopeful for u. We decided to upgrade and they credited us for our 1st Ring, saying the same. We spent double thinking that might be it, but it still did not work on our phones. iPad and echo shows it does, though. Good luck and pls do let us know!?

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@Sheteaches, you were correct and as I suspected the replacement arrived today and I installed it but still no audio on my phone from the doorbell.
I have e-mailed details back to Ring so we will wait to see what they say.

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It’s so disappointing. Let them know about this thread.

@Dunclie, I am so sorry. We too, are still dealing with the same issue, patiently waiting on a response and fix…:neutral_face:

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I had before ring 1 . Never had any problem. Now at my new location I purchased ring 2. Wiring is fine. Texted with diode and rings fine. The door bell rings out side. But it is not able to connect to WiFi. It picks the WiFi connection and signal streaming is good then it drops. What is the problem I am facing. Need help

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The problem is with the bluetooth. On a Samsung phone it sends audio to bluetooth if it’s enabled. Disable your bluetooth and try again. It works great. However, of course, you don’t have anything else that uses bluetooth working now.

Hi, I’m having the same problem too. I have the ring video doorbell 2, I’m on the huawei p smart 2019 phone, I’ve deleted it reinstalled it, then reset it and still having problems. My visitors say it’s like a screeching notice. Can anyone please advise me as I am paying for something of no use to me.

I know in respects to mine I have two mice. One at the bottom of the phone and one at the top. When I talk in the top mic all is good. The blu tooth fix worked for me also.

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I tried the top mic but didn’t work. The Bluetooth “fix” seems to work but inconvenient.

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I’m shocked that there is 10 pages of people suffering with exactly the same issues, having to diagnose the issue ourselves, crazy customer service

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Yes. Not one response from Ring either. It’s truly sad. I keep liking post and responding because if not it just disappears into oblivion.

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Agreed. I have no idea why Ring is not addressing this issue with fervor. They are losing many, many Android users.