Sorry to hear about this @low610! Live view connection is often related to wifi signal strength, or RSSI. It sounds like you’ve checked your wifi thoroughly, and if the RSSI is also good, then the next best step is checking the mobile device connection. I recommend trying the following on your mobile device:
- Close other apps running in the background.
- disable bluetooth and VPN.
- Test on wifi only, then on data only to see if one connection is better than the other.
- Remove and reinstall the Ring app.
I hope this helps! 