Hey @thehavengc! The first best step here would be to uninstall and reinstall the application on both phones. This will ensure the app is integrated optimally with your mobile device and allow you to check for any updates.
Upon reinstalling, please also ensure that yourself and shared users are logging in with the necessary account information. Once the above is confirmed, test a couple of events to see if this experience improved. I recommend also optimizing motion setting and notifications in the Ring app, as well as disabling any bluetooth or VPN connections on your mobile device. I hope this helps! 