Brand new Doorbell Pro. It has been working great, installed (10/18/20) , until 10/30/2020 at 2:50pm where it went Offline. This was the last time it recorded any motion or was connected to network. Now it says it’s Offline. It won’t reconnect to our Wifi. We’ve restarted the internet modem and Wifi router (twice). All other device in the house are working, even streaming TV and Xbox. Under device health it shows Voltage is Good; Status is Offline; Last Reported Signal Strength is RSSI -46. From what I’ve read the RSSI rate is good, I think. We’ve checked the power connections and they seem to be working. Oddly enough, the doorbell will only ring once then stops. If you reset the power it will work for a little bit. Reconnect Wifi doesn’t work through the Ring App, it wants to join some Ring Wifi Network that doesn’t exist. Trying to connect to it doesn’t work either. Following the steps to reconnect to Wifi the Ring flashes a white circle, not a blue circle like it usually did. Don’t know what else to do. Do we have a defective doorbell? VERY DISAPPOINTED.
Hi @BTWill. Do you have the Pro Power Kit installed on you Chime Kit? If not installed properly, this could cause the Ring Pro to become unresponsive. I would also check to see if your Chime Kit is on the compatible list. When reconnecting your Ring Pro, you will first join the Ring Network (generated by your Ring Pro being in setup mode), then you will join your home wifi. Instructions on how to reconnect can be found here. If this is still a concern, I would contact our support team so they can identify what is causing this to happen. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps!