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Reset ring doorbell 2 remotely?

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New Neighbor

Reset ring doorbell 2 remotely?

I have a doorbell2 on a rental property In Another state.

it was initially working fine but now is offline

is there anyway I can get it restarted without physically being there?

thanks in advance

3 REPLIES 3
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Community Manager

Re: Reset ring doorbell 2 remotely?

Hey @gaynojm. There is not a way to remotely reset the Video Doorbell 2, as someone will need to be there with access to the Ring App and the Doorbell to reconnect it to wifi. This is because the device will need to be put into setup mode, which requires the setup button on the Doorbell to pressed. 



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New Neighbor

Ring Doorbell Not Recording

My Ring Doorbell is "dormant."  How do i wake it up?   I am NOT interested in remote reset.

 

I am at the site!

 

No history recorded for the last 10 days.

 

What's up?

 

Thanks!

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Community Manager

Re: Ring Doorbell Not Recording

Hey @galensdad. You can perform a reset and a new setup of your Doorbell to make sure everything is working properly. To reset the device, hold down the setup button for 30 seconds. After that's done, you'll want to run through a new setup in the Ring App by following the instructions under Set Up a Device. Once the setup completes, you can test the Doorbell out by ringing it and checking the Event History. Let me know how that works for you! Smiley Happy 



Curious and want to learn more about the Community? Visit our Community 101 - New Member Checklist here.