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Rapid Ring iOS App + Ring Pro = Echoing

New Neighbor

Rapid Ring iOS App + Ring Pro = Echoing

Brand new Ring Pro just installed today.

Everything looked good except when using Rapid Ring iOS app, I hear my own voice when I speak with someone during live video.

This issue does not happen if I use the regular Ring app. I tested it using iPhone 11 Pro Max, 8 plus and 8 all running in iOS 13.2.3.

I gave up and unistalled the Rapid Ring.

Anybody else hs similar issue or any suggestion? I don't want to reset all over again.
2 REPLIES 2
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Community Moderator

Re: Rapid Ring iOS App + Ring Pro = Echoing

Thank you for sharing your experience with us  @WongGendeng! An echo should not occur, but may if you are too close to the Doorbell Pro while answering, or if you have multiple mobile devices with the Ring app in the home answering a live event.

 

Please ensure things like bluetooth, VPNs, hotspots, or 3rd party security apps are disabled to see if this improves audio connection. As you did test this on multiple mobile devices, many of the above suggestions have been considered, I'm sure. Try reinstalling the Rapid Ring app to test if it is now operating as intended. Let us know how this goes! Smiley Happy 



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New Neighbor

Re: Rapid Ring iOS App + Ring Pro = Echoing

Thanks for the reply.

 

- I uninstalled and reinstalled Rapid Ring

- I was not too closed to the door 

- Regular Ring app is working perfectly fine

 

My third point is the fact that really bothers me.