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RSSI strength, network and so on

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New Neighbor

RSSI strength, network and so on

My Ting is constantly having issues connecting to our network. RSSI is 62 currently. Is this considered high or low? Why is there such a constant connection issue when I tap on LIVE view? Mildly frustrated.
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New Neighbor II

Re: RSSI strength, network and so on


@Fourstring71 wrote:
My Ring is constantly having issues connecting to our network. RSSI is 62 currently. Is this considered high or low? Why is there such a constant connection issue when I tap on LIVE view? Mildly frustrated.

Hello @Fourstring71  ,

 

Received Signal Strength Indicator (RSSI) would be absolutely perfect at 0.  The RSSI value you see in your "Device Health" is actually a negative number, so -25 to -50 is typical and good.  Once you start getting -60 or more, that is not a good number, and your camera will have issue, like with delayed "Live View" or video/audio/recording issues.  Also your "Live View Quality Indicator" (the curved "wifi" bars you see in several places in your App) changes color, and is measuring the quality of your device's connection to your wifi network. The three colors the bar can turn are: 

Green: This indicates that you have a strong connection to the network and should experience no problems using the Live View function. 

Yellow: Your network connection is weaker than it should be. You may experience some problems with your Live View. This is what you probably see with RSSI 62.

Red: Your network connection is extremely weak or sporadic. You may experience severe problems including a black screen with your Live View. 

 

Also a  strong RSSI signal connection doesn't necessarily mean a good data connection for video/audio.  So, you probably need to adjust your Wi-Fi, and/or utilize any good Wi-Fi repeater or the Ring Chime Pro, to improve your Wi-Fi data signal interference issues.

 

There are plenty of Ring Support articles online, and here are a few:

 

https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-S...

 

https://support.ring.com/hc/en-us/articles/360030391371-Improving-your-Ring-Device-Connectivity-

 

https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeated...

 

https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-...

 

A detailed post on what steps you can take to additionally improve your "Live View" issues is in this link:

 

https://community.ring.com/t5/Video-Doorbells/Inconsistency/m-p/54094

 

If you still encounter difficulties, telephone Ring Support for help:

 

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

 

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

 

I hope this information helps you   Smiley Happy