Hey @Cryki. Could you try resetting the Pro by pressing and holding the setup button for 30 seconds? From there, give the device a few minutes, and then press the setup button again and let me know if it spins at all! If you still cannot get the spinning light, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. In the event your device is not powering on, ensure you have proper power to the device.