Hey @jalawright. Do you have any special characters in your new wifi password? Could you try removing the Ring device from your account and then setting it up again as if it were the first time? If you go down this route, please ensure you have all videos you desire saved first as removing the device will delete all videos! Let me know how this goes, and if it fails again, please let me know what Doorbell you have, what the light pattern on the Doorbell is, and what error message you get in the app (screenshot in your reply would be most helpful!). 