Hi @Drkrvs, are you able to pull up the Live View for your Doorbell through the Ring app? If you’re able to pull up the Live View and it loads properly, then you’ll have to do more in-depth troubleshooting with the Alexa device. Let me know what your situation is on the Live View through the Ring app though! In addition, if the Live View doesn’t load in the Ring app, take a look at yourdevice health and your RSSI.
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