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Plan Change

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New Neighbor

Plan Change

This has got to be one of the worst companies to deal with.

- No tech support phone number!

- No online tech support!

- No links on this website to change your plan!

- Totally worthless, I want OUT!

 

A fustrating company that doesn't have a clue about supporting their customers!

 

2 REPLIES 2
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Community Manager

Re: Plan Change

Sorry to hear about this experience @Blue1! We intend for most operations to be quick and easy, while also remaining secure. There are a few ways to subscribe to a Protect Plan or even change your plan. Signing in at Ring.com will give you access to viewing your subscriptions. Our help center article might also be of some assistance with instructions and information on how to subscribe to the Protect Plan that fits you. 

 

We've also recently introduced the ability to subscribe via Amazon. Find out how by reading our Community Post! Smiley Happy 

 

If you are still wanting to reach out to our support team, Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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New Neighbor

Re: Plan Change

I’ve had the complete opposite experience with ring. The tech support line is easy to get through to and they are very patient and helpful.