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“People Only Mode” is not people only

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New Neighbor II

“People Only Mode” is not people only

This mode is newly released to battery operated devices, claiming to reduce false alerts by “only” showing alerts for people... even stipulating that doing so will delay alerts due to processing time.

 

However, in real world use it is alerting me to everything. In fact, I suspect it broke my camera because since my camera got the feature (3/24) I have been getting constant motion alerts with no motion. Even with the doorbell motion zone slider reduced almost to 0 and no motion in the stillness of the night, I’m getting alert after alert.

 

Support suggested a reboot and factory reset, neither helped

26 REPLIES 26
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New Neighbor

Re: “People Only Mode” is not people only

I’m having the same issue.
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New Neighbor

Re: “People Only Mode” is not people only

Me too!  My Ring 2 Doorbell worked fine.  Then I enabled 3 new features, don't know which  one caused the problem. 

1. Motion verification makes motion detection more accurate

2. Event history timeline

3. People Only mode for battery services

It won't detect any motion at all except for me coming and going.  When a visitor rings, I get a black screen.  I liked it better when I could see activity on the street. 

Can I disable these features?  Thanks for listening.

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Community Moderator

Re: “People Only Mode” is not people only

Hey neighbors! The People Only Mode should certainly help to fine tune motion triggering objects being captured to human like activity. Try toggling this off then back on to see if this might improve detection. I recommend also going through motion settings to fine tune to your like and testing what configuration works best for the environment, with people only mode on. 

 

If the app or motion detection settings are not operating as intended, try removing and reinstalling the Ring app on your mobile device. @BadTeethGirl25, black recordings should not be a result of any motion features. For this I would also check wifi and mobile device connection in addition to the steps above. Feel free to let us know how this goes! Smiley Happy 



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New Neighbor

Re: “People Only Mode” is not people only

Thank you this was helpful.

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New Neighbor

Re: “People Only Mode” is not people only

Yeah this is ridiculous. People only mode does NOT work. My doorbell records every single car that goes by and driveway cam goes off every time a bush at the very edge of the zone moves in the wind! Yes I've adjusted the angle of the cam - point is, it's not supposed to record bushes and cars - they don't resemble people in any way!
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New Neighbor II

Re: “People Only Mode” is not people only

This is now working fine for me on my video doorbell 2

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Community Manager

Re: “People Only Mode” is not people only

 Hi neighbors! Just wanted to pass on some more feedback from our teams that worked on People Only mode feature. Please note that occasionally when in People Only Mode, light reflection, as from an outside window, can activate motion detection. If you're getting a lot of unwanted notifications look for reflective surfaces that may be shining light onto your device. Alternatively, you can turn off the People Only Mode setting.

 

If you are finding that a lot of cars are setting off your motion detection, you may want to turn off this setting, and look into refining your Motion Wizard walkthrough afterward (for battery operated Doorbells) to ensure that it is set back up as you should! You may need play around with the settings until you find the sweet spot. 

 



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New Neighbor II

Re: “People Only Mode” is not people only

What’s interesting is that “people only mode” on my doorbell 2 (a battery powered device) works quite well, I haven’t seen any false alerts since they updated and fixed things... but on my wired spotlight cam, people only mode alerts to ANYTHING moving within my motion zone from leaves to birds and cats. Also, it never actually says “person detected” if a person is in the yard, it just says motion detected 

 

I dont understand how a battery operated device device has more accurate “human detection” than a plugged in always on device

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New Neighbor

Re: “People Only Mode” is not people only

Same here! I was so excited for this feature when it arrived as I live on a busy street with cars and walkers. I want the motion zones where they are but without all the cars that go by. Tried the people only setting and I still get mostly cars!