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Pair of Ring Video Doorbells - batteries drain even though hardwired

New Neighbor

Pair of Ring Video Doorbells - batteries drain even though hardwired

I have two Ring Video Doorbells.  They have been installed and working for approx 5 months now.  They are hardwired - one on the front door, one on the side door.  They are both connected to the same electromechanical doorbell and transformer (that were there already).  That existing transformer has a label that says it's output is 16.5VAC and 37VA. They function fine in almost all respects.

 

Both Video Doorbells show as “hardwired” in the app.  Unless I dial down the settings (e.g. turn live view “off”; reduce the number of alerts; etc), however, the battery level drops slowly over time on both Video Doorbells.  I assume that this means I need a higher output transformer (ie 24v) but wanted to confirm that.  Can someone confirm this?  

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