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Ovoid ghosts on video doorbell pro

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New Neighbor

Ovoid ghosts on video doorbell pro

Frequent false-positives from video doorbell pro (battery powered) located in covered porch area.  Slowly-drifting "ghosts" appear ovoid, translucent, small.  Out-of-focus micro-spiders or something?  Condensation?  Can distinguish from headlamp reflections & shadows.  Any ideas?  Any solution?  Issue is peculiar to doorbell, no issue with other Ring cams.

15 REPLIES 15
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Community Manager

Re: Ovoid ghosts on video doorbell pro

Hi @Schooner , it would help if you were able to add a share link for a video from your device to help give more context. Also, we currently do not have a Doorbell Pro that uses battery, might your device be a Video Doorbell or Video Doorbell 2?

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New Neighbor

Re: Ovoid ghosts on video doorbell pro

You're right:  ghost-prone cam is VDPro (16vdc doorbell circuit).  I do have another battery powered VD2 - similary situated, it does not share the issue.  Sample stills attached from recent vid.   Customer Service says "probably a flare" which I take to mean a transient optical reflection.  "Ghosts" are generally observed in late twilight or dark, typically drifting along sigmoid path from top to bottom with 6 second transit time.Ghosts

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Community Manager

Re: Ovoid ghosts on video doorbell pro

Hi @Schooner ! Is your Sensitivity Slider set to all objects or human only?

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New Neighbor

Re: Ovoid ghosts on video doorbell pro

Sensitivity in "Motion Settings" (iOS app) is set at point #2 of 5 along 5-point slider.

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Community Manager

Re: Ovoid ghosts on video doorbell pro

Thanks! I suggest playing around with the motion zones and sensitivity slider. If a bug does crawl across the device it definitely may trigger an alert no matter the settings. Please keep in mind the team is always working on perfecting our motion settings so feedback like this is appreciative! 

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New Neighbor

Re: Ovoid ghosts on video doorbell pro

I’m happy to see your post since we have had the same thing every night (sometimes 2-3times) for weeks. Can’t figure out what or why since it is winter on east coast. Have you learned any more about what these ‘ghosts’ are?
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New Neighbor

Re: Ovoid ghosts on video doorbell pro

Much reduced frequency of late, I figured Ring had suppressed the issue with a FW update. Suspects remain reflections (vehicle lights falling obliquely on lens, refracted into camera) or insects/Arthropods (tiny bugs walking on lens?). Adjacent maple tree is infested with maple mites...
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New Neighbor

Re: Ovoid ghosts on video doorbell pro

I’m getting the same ‘ovoid ghosts’ drifting across the videos and causing alerts all night (https://ring.com/share/6794656464354151914).  I had this Ring Doorbell Pro for over a year before the problem started. Lighting and other factors have not changed.  I tried cleaning the lens and reducing sensitivity - neither worked. As others have said, constant false alarms defeat the purpose of having a smart doorbell or camera.

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New Neighbor

Re: Ovoid ghosts on video doorbell pro

Same issues happening nightly on our ring video doorbell 2. This is very annoying. Couple this with recent issues with Ring security and it frustrates us even more.
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