Had camera for several years, first time last night, alert goes off and nothing but "orb"
We have had our ring doorbell pro for a couple of years and never saw the orbs until recently. Ours started February 15th. A lot of these posts say that it started in Feb or March. I don't think insects around the world all united and decided to crawl on the ring doorbell at the same time. I have security cameras pointing in the exact same direction and they never see them. But the security cameras work off of pixelation and not a heat signature. I'm thinking of setting up a stick up cam looking at the same direction to see if both devices pick it up. If they did, that is something for sure. If only one device picked it up, then that may tell us an insect or device malfunction. I would need to make sure that the stick up cam uses the exact same motion detection as our ring doorbell pro.
I agree. My Ring Doorbell Pro NEVER had these issues prior to Feb of 2020. I've had my unit for nearly 18 months and never had any "orbs". I think the answer falls under the category of malfunctioning units. I suspect they updated the firmware on our units when Ring was having all of their security issues and now it's causing these malfunctions that appear as floating orbs. I never have malfunctions during the day and from what I can tell there are no insects at all on my unit. I have the interior and exterior of my home sprayed by professionals quarterly and we've not seen any insects/bugs. Additionally, I live in the Upper Midwest and the bugs don't really come out of hibernation until late March or early April, due to the fact that we have much colder weather than other parts of the country. If it were insects, I highly doubt we'd see the orbs in February when it is often sub zero temps. I never had these false notifications (or floating orbs) previous to Feb and if it were bugs/insects, we should have seen them last year in the warmer months.
Well this doesn't look good. I have a question before buying the stick-up battery cam. But I see they have quit taking email questions, the chat is only a library response and not a real person and their support phone line just says, "We are not taking calls, goodbye" and hangs up.