Using a Ring Doorbell 2. One way audio only on my HP PC. When Ring detects motion or the button is pushed I can't hear anything, but the person at the door can hear me fine. Great video. No issues when using my Samsung cell phone or HP laptop. The speakers are working because I can listen to Amazon music. I've checked every setting I know of. Any help would be much appreciated.
Hi @phoneguy ! To confirm, you are pressing the green button to talk to the person at your door, correct? Have you tried rebooting your device?
Updated Windows 10 on HP PC. Still have one way audio. The person at the Ring doorbell can hear me okay, but I can't hear them at the PC. This only happens on this PC, other laptops work okay. Internet music plays through speakers. This is a new PC.
Ran a Cat 5 cable between my router and the PC. Turned off the PC's WiFi. This didn't fix the issue, still having a one way audio issue (can't hear at PC). Also noticed there is a latency issue on both WiFi and the ethernet connections. I'm now thinking the latency issue has something to do with the audio problems??
I too am struggling with the same problem on newly purchased Doorbell Pro (12/28/2019). I am using a Samsung S8 and individuals can hear me from the Doorbell clearly but I can't hear them. I can hear audio from the stored or recorded "live view" captures but none "live" or after ringing the doorbell for a two-way communication. Voltage is GOOD, Signal Strength is RSSI-54 and clean bill of health from Device Health Report. Everything else appears to be fine EXCEPT Live audio functionality and sometime live doesn't connect. Frustrating! I am using this device to monitor my elderly mothers home!
App version 3.21.1
Well... worked with support and didn't get the resolution so I did what I do for a living and troubleshooted the issue. What I found was my routers firewall blocking the procotols and ports used by the Ring device. I disabled my routers firewall through the configuration page (not suggesting that to be done and left that way!) and everything worked perfect. I could hear audio from the doorbell through "Live View". I could talk to individuals at the door from my cell phone and HEAR what they were saying! Here is where support came in- they provided the link of Ports, Traffice types and Protocols they use! Now I will keep the Firewall enabled and allow the use of these ports through the firewall while staying protected and FUNCTIONING. hope this helps others.