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One way audio

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New Neighbor

One way audio

Using a Ring Doorbell 2.  One way audio only on my HP PC.  When Ring detects motion or the button is pushed I can't hear anything, but the person at the door can hear me fine.  Great video. No issues when using my Samsung cell phone or HP laptop.  The speakers are working because I can listen to Amazon music.  I've checked every setting I know of.  Any help would be much appreciated.  

11 REPLIES 11
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Community Manager

Re: One way audio

Hi @phoneguy ! To confirm, you are pressing the green button to talk to the person at your door, correct? Have you tried rebooting your device? 

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New Neighbor

Re: One way audio

Yes on pressing the green button. Power cycled PC. Still one audio - can't hear at PC.  All other devices work okay.

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New Neighbor

Re: One way audio

Hey neighbor! Have you tried reinstalling the Ring App? Also have you checked to ensure that you are up to date with your Window's update?

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New Neighbor

Re: One way audio

Yes, reinstalled the App.  It's a new HP PC, but I haven't checked for Window's updates. I'll do that. Thanks...

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New Neighbor

Re: One way audio

Sounds good please keep us all updated!

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New Neighbor

Re: One way audio

Updated Windows 10 on HP PC.  Still have one way audio.  The person at the Ring doorbell can hear me okay, but I can't hear them at the PC.  This only happens on this PC, other laptops work okay.  Internet music plays through speakers. This is a new PC.

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New Neighbor

Re: One way audio

Ran a Cat 5 cable between my router and the PC. Turned off the PC's WiFi.  This didn't fix the issue, still having a one way audio issue (can't hear at PC). Also noticed there is a latency issue on both WiFi and the ethernet connections.  I'm now thinking the latency issue has something to do with the audio problems?? 

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New Neighbor

Re: One way audio

I too am struggling with the same problem on newly purchased Doorbell Pro (12/28/2019).  I am using a Samsung S8 and individuals can hear me from the Doorbell clearly but I can't hear them.  I can hear audio from the stored or recorded "live view" captures but none "live" or after ringing the doorbell for a two-way communication.  Voltage is GOOD, Signal Strength is RSSI-54 and clean bill of health from Device Health Report.  Everything else appears to be fine EXCEPT Live audio functionality and sometime live doesn't connect.  Frustrating!  I am using this device to monitor my elderly mothers home!

 

App version 3.21.1

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New Neighbor

Re: One way audio

Well... worked with support and didn't get the resolution so I did what I do for a living and troubleshooted the issue.  What I found was my routers firewall blocking the procotols and ports used by the Ring device.  I disabled my routers firewall through the configuration page (not suggesting that to be done and left that way!) and everything worked perfect.  I could hear audio from the doorbell through "Live View".  I could talk to individuals at the door from my cell phone and HEAR what they were saying!  Here is where support came in- they provided the link of Ports, Traffice types and Protocols they use!   Now I will keep the Firewall enabled and allow the use of these ports through the firewall while staying protected and FUNCTIONING.  hope this  helps others.

 

https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices