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New Neighbor


Hi everyone I’ve just fitted a Hard wired vidio door bell pro and is always going offline. I bought a chime pro WiFi extender which is about 4 feet away from the vidio doorbell but it still keeps going offline And have keep connecting it will go offline within minutes of reconnecting iv followed the instructions to the letter but now I’m lost with it has anyone had same issues. Cheers
Community Manager

Re: Offline

Hi @nipper. It sounds like your Doorbell may not have a stable wifi connection which could be due to interference or distance. What is the RSSI for your Doorbell on the Device Health screen? This is how your Ring's wifi signal strength is measured, which you can learn more about in our Community Post here

Curious and want to learn more about the Community? Visit our Community 101 - New Member Checklist here.