Offline and cant reconnect

Went offline and to try and reconnect it is not doing anything

Hi @KellieJ! If your device is not entering setup mode or lighting up when button is pressed, please check the power. For a battery powered device, we recommend charging the battery for several hours.

If this concern persists, please attempt a reset on your Ring device by holding the setup button for 20 seconds. Please let us know how this goes! :slight_smile: