cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Learn more about Amazon Sidewalk here!

Offline and cant reconnect

Highlighted
New Neighbor

Offline and cant reconnect

Went offline and to try and reconnect it is not doing anything
1 REPLY 1
Highlighted
Community Manager

Re: Offline and cant reconnect

Hi @KellieJ! If your device is not entering setup mode or lighting up when button is pressed, please check the power. For a battery powered device, we recommend charging the battery for several hours. 

 

If this concern persists, please attempt a reset on your Ring device by holding the setup button for 20 seconds. Please let us know how this goes! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.