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Notifications Issue on Android - Video DoorBell 2

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New Neighbor

Re: Notifications Issue on Android - Video DoorBell 2

Hi

I have similar problem.

Ring Doorbell 2 does not aways sound notification on phone. Can sound and not sound within a single day changing nothing in settings.. Always shows written notification. Alexa sounds at home.     If I restart the phone without adjusting anything the notifications sound perfectly for few days then goes wrong again. The unpredictability is a major problem. Phone is Huawei P20Pro Android 9.

Interested in your thoughts

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New Neighbor

Re: Notifications Issue on Android - Video DoorBell 2

Hi Chelsea,
It's been sometime since you responded to my notifications problem and I thought you were referring it on to another support team but I've heard nothing more.
I still have the issue and I am having to turn off and then back on the notifications in my Ring app daily to turn get notifications to my phone.
I'm finding this incredibly frustrating as the door bell is not doing what it is meant to.
I have made no changes to my settings, device or network and the issue started soon after I subscribed to the plan. Before then it worked flawlessly.
I need to get this resolved please as I am the pont now where I am considering g asking Ring to take it back and reimburse me for the bell, the extra battery I purchased for it and the plan so please can you raise this with the technical support team for me.

Thanks
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New Neighbor

Re: Notifications Issue on Android - Video DoorBell 2

Hi Grum, 

 

Just wanted to jump into this thread to avidse that i have exactly the same problem as you and im using exactly the same phone! very strange.. 

 

I purchased the ring doorbell only a few days ago, so far im extremly disappointed with it as it doesnt send me any notifications at all to my phone which completely defeats the object of having it! 

 

Ive linked it to Alexa and she notifys which is all well whilst we are all at home in lock down but when i eventually return to work i will need notifications otherwise no point having the doorbell. 

 

I desperatly want to fix this otherwise i may do the same as you and send the thing back, was £180 aswell very expensive gadget to then not work as it needs to!

 

If you have any further info you could share to fix this i would greatly appreciate it. 

 

My partner uses an iphone and interestingly has no issues at all, receives notificatiosn without a problem.. 

 

thank you 

 

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New Neighbor

Re: Notifications Issue on Android - Video DoorBell 2

Hi Becky. Issue with notifications better but not perfect. I get about 75% of them in the house. Obviously cannot tell when away. Tried many tricks. Usually find going through to notification settings, they are on so turn off then back on again sorts it. Or restart phone. Alexa works fine. Not a good solution ☹️☹️☹️
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New Neighbor

Re: Notifications Issue on Android - Video DoorBell 2

Hi Becky,
I've resolved my issue but not through any support from Ring, they seemed to have forgotten about it despite telling me they'd pass the issue to their next level support.

Someone on the Facebook ring users group suggested installing Rings "Rapid Ring" application on my phone.

Since I did that (back in late February) I haven't had to reset the notification settings in my Ring app once.

So for me that was the solution in the end so maybe give it a try.

Cheers, Grahame
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New Neighbor

Re: Notifications Issue on Android - Video DoorBell 2

Hi Grahame

 

thanks very much for the info, ill try that rapid ring app and see if it makes a difference. 

 

i actually called the tech support line this morning and spoke to them, i did the whole off and back on again in notifications whilst i was on the phone with the guy and then tested it and it actually worked. 

 

Since the call this morning, its been hit and miss sometimes it notifys me and sometimes it doesnt! its very slow aswell, the notification was behind time when someone was at the door which isnt helpful. 

 

the guy said to call again if it keeps happening but im like i cant be calling every day about it! it should just work as advertsied.. 

 

he also said there is no known issues with android devoces and ring so it shouldnt be having issues.. 

 

hopefully rapid ring will work. 

 

Thank you! 

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New Neighbor

Re: Notifications Issue on Android - Video DoorBell 2

Hi,

I too have had on going issues with my Hauwaii p20 pro and intermittant notifications. I have the latest app versiom and phone software and don't have any of the apps that might conflict (of which there appears to be many) . Every other day I have to toggle the ring notification off and on. Going to try the Rapid Ring app to see if that helps..
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