I have had a Video Doorbell 2 since November 2019 and it's brilliant.
However in the last couple of weeks I have found that I do not get notifications to my Android phone for Rings or Motion.
The settings are activated in the App but I get nothing on my phone.
If I turn the notification settings in the app off and back on I then get notifications for the day but the follwoing day they stop unless I turn the notifications off and on again.
This is anew issue, I did not have this when I first set up the device.
It is recording motion and rings as I can access footage in the app or via my account on line.
I am using a Hauwei P30 Pro. I have had no updates on the phone and I have tried to find a solution without success.
Was hoping I may get some help via the community please.
Hi @Grum, have you made sure your app is up to date? This is a great place to start, but if you've checked and it still is, please perform these steps to see if it addresses your concern:
- Remove the Ring app from your phone
- Reboot your phone by turning it off and then on
- Redownload the Ring app and allow permissions of notifications and such when you log back in
Hope this helps!
Thank you for the advice on my issue, I checked the version of my Ring App on my phone and it is V3.21.1.
I uninstalled, restarted my phone and re-installed then checked the motion and ring notifications were active.
I'll see if this resolves my issue, if not will let you know.
Thank you again
Well, I implemented your recommended solution yesterday (18th January) and I started to receive the notifications to my phone again for both rings and motion.
Sadly, today (19th January) they have stopped again.
The notifications are turned on in the app still and I have made no other changes to it since removing and re-installing it on your recommendation.
I really don't understand what is wrong, it isn't WiFi/connection related because the footage the door bell captures is being stored so it clearly has a good connection.
I'm finding this issue very frustrating, as I mentioned in my initial post I had no issues at all until about 2 weeks ago, I have made no changes to my WiFi / network setup, I have not had any OS updates on my phone that could have caused the issue .
All I have done is replace the battery in the door bell (I have a spare that I precharge and swap out) and sign up with Ring for the 12 month plan.
Any further ideas please?
@Grum Thanks for getting back to me on this! Do you by any chance have an Android device? Sometimes there are apps on an Android phone that conflict with the Ring app, which may be causing our fix to not stay as a fix. Please check out our Ring Help Center Article here for more information on these apps.
@Grum, I appreciate the report back and thank you for letting me know! I apologize in advance that this seems to be so on and off for you. I will make sure to pass on this experience to the appropriate team for you, but just a couple questions for you first:
- What kind of android phone do you have and what is the OS version?
- Do you experience no notifications or lapses in notifications on other devices you may be logged into, such as a tablet or another phone?
- Do you have any bluetooth devices connected to your phone (watch, headphones, etc) or a VPN?
Hope to hear back from you soon!