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Notifications Issue on Android - Video DoorBell 2

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New Neighbor

Notifications Issue on Android - Video DoorBell 2

I have had a Video Doorbell 2 since November 2019 and it's brilliant.

 

However in the last couple of weeks I have found that I do not get notifications to my Android phone for Rings or Motion.

 

The settings are activated in the App but I get nothing on my phone.

 

If I turn the notification settings in the app off and back on I then get notifications for the day but the follwoing day they stop unless I turn the notifications off and on again.

 

This is anew issue, I did not have this when I first set up the device.

 

It is recording motion and rings as I can access footage in the app or via my account on line.

 

I am using a Hauwei P30 Pro.  I have had no updates on the phone and I have tried to find a solution without success.

 

Was hoping I may get some help via the community please.

 

Thanks

15 REPLIES 15
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Community Manager

Re: Notifications Issue on Android - Video DoorBell 2

Hi @Grum, have you made sure your app is up to date? This is a great place to start, but if you've checked and it still is, please perform these steps to see if it addresses your concern:
- Remove the Ring app from your phone
- Reboot your phone by turning it off and then on
- Redownload the Ring app and allow permissions of notifications and such when you log back in

Hope this helps!



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New Neighbor

Re: Notifications Issue on Android - Video DoorBell 2

Hi Chelsea,

 

Thank you for the advice on my issue, I checked the version of my Ring App on my phone and it is V3.21.1.

 

I uninstalled, restarted my phone and re-installed then checked the motion and ring notifications were active.

 

I'll see if this resolves my issue, if not will let you know.

 

Thank you again

 

Grahame

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New Neighbor

Re: Notifications Issue on Android - Video DoorBell 2

Hi Chelsea,

 

Well, I implemented your recommended solution yesterday (18th January) and I started to receive the notifications to my phone again for both rings and motion.

 

Sadly, today (19th January) they have stopped again.  

 

The notifications are turned on in the app still and I have made no other changes to it since removing and re-installing it on your recommendation.

 

I really don't understand what is wrong, it isn't WiFi/connection related because the footage the door bell captures is being stored so it clearly has a good connection.

 

I'm finding this issue very frustrating, as I mentioned in my initial post I had no issues at all until about 2 weeks ago, I have made no changes to my WiFi / network setup, I have not had any OS updates on my phone that could have caused the issue .

 

All I have done is replace the battery in the door bell (I have a spare that I precharge and swap out) and sign up with Ring for the 12 month plan.

 

Any further ideas please?

 

Thanks

 

 

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Community Manager

Re: Notifications Issue on Android - Video DoorBell 2

@Grum Thanks for getting back to me on this! Do you by any chance have an Android device? Sometimes there are apps on an Android phone that conflict with the Ring app, which may be causing our fix to not stay as a fix. Please check out our Ring Help Center Article here for more information on these apps. 



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New Neighbor

Re: Notifications Issue on Android - Video DoorBell 2

Hi Chelsea.
Thank you for getting back to me. I do have an android device but I have none of the apps in the list you referred to installed on my phone.

Weirdly my alerts worked again yesterday but have stopped again today.

As I mentioned in my original post I didn't have any issues at all until a couple of weeks ago but nothing has been changed on my phone, my wifi/broadband so its mystifying and somewhat annoying that my notifications have stopped.

Kind of defeats the object of having the doorbell really as I have no idea of any rings or motions. All I can do is turn the notifications off and back on each morning to get it working for a day before it all stops again.
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Community Manager

Re: Notifications Issue on Android - Video DoorBell 2

@Grum, I appreciate the report back and thank you for letting me know! I apologize in advance that this seems to be so on and off for you. I will make sure to pass on this experience to the appropriate team for you, but just a couple questions for you first:

- What kind of android phone do you have and what is the OS version?

- Do you experience no notifications or lapses in notifications on other devices you may be logged into, such as a tablet or another phone?

- Do you have any bluetooth devices connected to your phone (watch, headphones, etc) or a VPN?

 

Hope to hear back from you soon!



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New Neighbor

Re: Notifications Issue on Android - Video DoorBell 2

Hi Chelsea
Thanks for the continued help, in answer to your questions my phone is a Hauwei P30 Pro with OS v 9.1.0 and Android Pie v9.

There are no other devices that I use with my doorbell so I can't make any comparisons there.

The issue is that all notifications stop for both rings and motion there is no intermittent notifications they simply stop and I can only re-activate them by turning the notifications off/on in the App.

I have a smart watch connected via Bluetooth to my phone (a Samsung galaxy watch) I have no connectivity issues with this and I had the watch connected to my phone way before I purchased my Ring doorbell.

I have headphones paired but rarely in use also my cars Bluetooth system for hands free calling is connected but, as with the watch this system has been paired for many months trouble free.
As this issue is relatively new I'm not sure my connected devices maybe causing it. They were all in use before I setup my doorbell and did not impact my notifications before this issue started.

Hopefully we can get to the bottom of this issue and if yiu need any more information from me please let me know.

Thanks - Grahame.
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Neighbor II

Re: Notifications Issue on Android - Video DoorBell 2

I just wanted to see if this may help. Could you try disconnecting your Samsung watch and see if it helps or fixes the issue? I've seen reports about the Samsung watch and Samsung devices causing issues with the Ring app. If disconnected everything works for them.
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New Neighbor

Re: Notifications Issue on Android - Video DoorBell 2

Hi,
Interesting to see that the Samsung watch has been linked to issues with the Ring App.

I'll try disconnecting it though it has been connected to my phone for months and before I started to have this issue and my notifications worked without issue the watch was connected.

Getting a bit desperate now it's very frustrating so will welcome all possible solutions.
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