Sorry to hear about this experience, @KimmerH! The audio on your new Video Doorbell should certainly be improved or the same as your previous model. If the new Video Doorbell is being mounted in the same location as the original one, the audio should certainly be the same, as should wifi signal. In this case, I recommend resetting your Video Doorbell by holding the setup button for 20 seconds. If this concern persist, and you’ve confirmed wifi connection is not interfered with, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.