According to the instructions, "when a motion alert is triggered on your Ring device, my Amazon Echo will flash yellow, send an audible chime and announce that someone is at the front door. " This does not happen. I can say, "Alexa show me the front door" and she does (so we're fully connected) but I never get notified via my Alexa (Echo Show devices) and I have confirmed that notifications and motion detection are enabled in the Alexa app. I do get all notifications through my phone with no issue.
Never mind. We figured out that the Alexa app and the Ring device have to be under the same primary email address. I wish that were in the initial instructions. We're all set now.
I had the same issue, read this message, and contacted Customer Support to update my email address on my Ring Doorbell 2 to match that of my Amazon Echo (Alexa) account. However, that did not solve the problem. What DID solve the problem (for me, anyway) was to go into the Alexa app, press the "Devices" pentagon at the bottom right of the Alexa app, go to "All Devices", choose the name of my Ring Doorbell, and move the slider to "on" for "Doorbell Announcement" > "Doorbell Press".
Thank you for this. We just purchased the Ring Peephole and Echo 3 bundle this month October 2020 and couldn't figure out why the Echo wasn't alerting us when the doorbell was pressed (or motion sensed). It turns out that my phone number was not initially registered on my Ring account which caused a similar issue that you had with your email addresses not matching. It seems like Ring and Alexa need a 'handshake' with contact information for alerts to work across both devices.
I'm having the same issue.
AFAIK the emails are the same on both ring and alexa.
I can ask alexa to show the live view and that works but I don't get any notifications from either doorbell press or motion on the Echo Show 5.
OMG @BillyWhiz - you star. I've been getting frustrated that my doorbell wasn't notifying my bedroom Show 5 and office Show 8. Turns out I just had it unticked on the devices it notifies on!