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No notification via Alexa devices

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New Neighbor

No notification via Alexa devices

According to the instructions, "when a motion alert is triggered on your Ring device, my Amazon Echo will flash yellow, send an audible chime and announce that someone is at the front door. " This does not happen.  I can say, "Alexa show me the front door" and she does (so we're fully connected) but I never get notified via my Alexa (Echo Show devices) and  I have confirmed that notifications and motion detection are enabled in the Alexa app.   I do get all notifications through my phone with no issue.

14 REPLIES 14
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New Neighbor

Re: No notification via Alexa devices

Never mind.  We figured out that the Alexa app and the Ring device have to be under the same primary email address.  I wish that were in the initial instructions.  We're all set now.

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New Neighbor

Re: No notification via Alexa devices

So did you simply change the main user info to the same email as your Alexa account? We are having the exact same problem! So frustrating.
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New Neighbor

Re: No notification via Alexa devices

That's exactly what we did. Now both the Ring account and the Alexa account (email address) are the same and the notification works perfectly.
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New Neighbor

Re: No notification via Alexa devices

I had the same issue, read this message, and contacted Customer Support to update my email address on my Ring Doorbell 2 to match that of my Amazon Echo (Alexa) account. However, that did not solve the problem. What DID solve the problem (for me, anyway) was to go into the Alexa app, press the "Devices" pentagon at the bottom right of the Alexa app, go to "All Devices",  choose the name of my Ring Doorbell, and move the slider to "on" for "Doorbell Announcement" > "Doorbell Press".

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New Neighbor

Re: No notification via Alexa devices

Silly as it sounds I had this exact problem for days, once I started looking into it I found my little boy had put the show in do not disturb mode. This mode stops all notifications including ring but will allow you to view the camera, check if you have a crescent moon on the screen or when you say Alexa the bar to show she is listening is purple, if either is true you are in do not disturb mode and need to turn it of. On a show you open the drop down on the show itself then press the purple moon to shut the function off, the press the doorbell and thank me later 😉
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New Neighbor

Re: No notification via Alexa devices

Thank you for this. We just purchased the Ring Peephole and Echo 3 bundle this month October 2020 and couldn't figure out why the Echo wasn't alerting us when the doorbell was pressed (or motion sensed). It turns out that my phone number was not initially registered on my Ring account which caused a similar issue that you had with your email addresses not matching. It seems like Ring and Alexa need a 'handshake' with contact information for alerts to work across both devices.

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New Neighbor

Re: No notification via Alexa devices

I'm having the same issue.

AFAIK the emails are the same on both ring and alexa.

I can ask alexa to show the live view and that works but I don't get any notifications from either doorbell press or motion on the Echo Show 5.

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New Neighbor

Re: No notification via Alexa devices

You do have to turn on notifications individually for each device. Check your device settings in the Alexa app (not Ring) to make sure they are turned on as well.
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New Neighbor

Re: No notification via Alexa devices

OMG @BillyWhiz - you star. I've been getting frustrated that my doorbell wasn't notifying my bedroom Show 5 and office Show 8. Turns out I just had it unticked on the devices it notifies on!