Hi @ndjessieb08, happy to chime in here. If the previous suggestions were not successful in resolving your concern, please give our support team a call at one of the numbers available here. They can take a closer look and work directly with you to find a solution. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.