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No Ring network appears in my Wifi network during setup

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New Neighbor

No Ring network appears in my Wifi network during setup

Several  weeks ago, I installed a Ring Doorbell Pro, which wasn't as easy as I was led to believe it would be.  I do not ever recall seeing a Ring network within my WiFi network although I see networks for my Arlo cameras, all-in-one printer, etc.  Then I installed a new router, identical to the router I used to initially install the Ring Doorbell Pro.  I have tried with continued failure to get my Ring Doorbell Pro to connect to the new router.  It won't connect because no Ring network is visible in my WiFi network.   I get the spinning white light, pushing the doorbell button creates the blue light and rings my mechanical doorbell, so those functions are working.  It is a pretty expensive device not to work, and I cannot return it to BestBuy because of its 10-day return policy on electronic products.  Any suggestions will be greatly appreciated.

33 REPLIES 33
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New Neighbor

Re: No Ring network appears in my Wifi network during setup

I'm having the same issue. No Ring network shows up among my Wifi available network list. Please help!

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New Neighbor

Re: No Ring network appears in my Wifi network during setup

Same here. I set up my ring pro last week for the first time and it has lost wifi connection three times already. The first two times it just started working again. So far that hasn't happened this third time. Each time I've never been able to find the ring network. However, I remember finding it when I first set up my ring pro. 

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New Neighbor

Re: No Ring network appears in my Wifi network during setup

I am having the same issue. A network name pops up when I’m installing via the app but it can’t connect & the network doesn’t show up in my WiFi list
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New Neighbor

Re: No Ring network appears in my Wifi network during setup

My experience with Ring is very disappointing.  A couple of weeks ago, I called the customer service.  For at least half an hour, we tried to get my Ring Doorbell Pro up and running again, all to no avail.  Finally, the customer service rep told me that I needed to install a new transformer in my door bell and that they would send me one at no cost, which they did.  She said that once you install a Ring Pro, you cannot reinstall it.  I suspect that is a security measure if that is in fact true.  Anyway, she said that installing the new transformer should take care of the problem, but I have my doubts.  Now I am waiting for an electrician to come installed it.  I could probably install the transformer but it has three wires and my doorbell has only two wires.  I suspect the third wire is a ground wire, but I don't know and I don't want to cause a problem.  It seems to me that Ring should fix the problem that allows only one install without having to go through the process that I'm now having to go through to get it installed a second time.  Doesn't Ring realize that people have to install a new router from time to time and that the installation of a new router causes difficulty in getting an existing Ring Pro installed to the new network?   I hope Ring has service reps monitor these messages posted on this community and gets in touch with me.  Typical company in terms of service--eager to sell the product, not so eager to service the customer who has difficulty with the product.

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Community Moderator

Re: No Ring network appears in my Wifi network during setup

Hey neighbors! The Ring setup network, which is used to pair the app and the device during setup, should automatically broadcast from the Ring device to your phone. If this access point does not show in your wifi list, it's best to start by uninstalling and reinstalling the app, or trying another mobile device if possible. Disabling bluetooth, VPNs, hot spots, and closing 3rd party apps from running the background on your mobile device can also improve the phone's ability to see this network. For a Doorbell Pro, sufficient power will certainly play a roll in allowing that access point to broadcast.

If anyone is having trouble seeing their own personal wifi network during the final connection stages of the setup, there is an advanced option to "add a hidden network" or manually input your network details. 

@zkeith Feel free to keep us updated on your setup results. I'd like to clarify that you may initiate a new setup in your Ring app for any of our devices, if you wish to do so, or if you have a new network to use. I hope this helps! Smiley Happy 




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New Neighbor

Re: No Ring network appears in my Wifi network during setup

I am haaving similar problems. The Ring network has only shown up once or twice during my many attepts to setup. I get a menu asking whether or not I want the device connected to my LAN WiFi network. Regarless of my choice, I only show one  network( Not the Ring) When I choose to connect with the only one available (my LAN), it fails to connect. I am beginning to think my WiFi is at fault, but I dont know how to improve the WiFi performance.

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New Neighbor

Re: No Ring network appears in my Wifi network during setup

Ring sent me a new one after I called them. I just installed it. I'm hopeful this will be the end of my problems. Will see. 

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New Neighbor

Re: No Ring network appears in my Wifi network during setup

I called CS and was first told to upgrade my transformer. I did that, but I still wasn't able to connect to the Ring. On my second call, the CS  rep immediately set me up with a new Ring, which arrived in about 3 days and set up with no issues whatsoever. 

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New Neighbor

Re: No Ring network appears in my Wifi network during setup ,

To my previous comments. When trying to connect after Ring network is rejected,I sometimes receive Alerts saying cannot connect to server. Also in red my Backdoor location says “very poor wificonnection”

Is it necessary to push the orange button for every trial setup?

Ihave already mounted the Ringonmy door.