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Night vision not working

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New Neighbor

Night vision not working

I just installed my ring pro and everything went great untill it got dark, now I get almost nothing. I can see car lights when the go by in the street, but cant see my car parked in the driveway 15 feet away, If someone gets within a foot of the doorbell you can see them but that's it. I already tried resetting the doorbell, and switching out of color mode with know luck, I'm very frustrated at this point.
81 REPLIES 81
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New Neighbor

Re: Night vision not working

Same here the infrared isn't working.
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Community Moderator

Re: Night vision not working

Hey @Zimo  and @Donovan! Please make sure the Pro Power Kit is installed at your chime kit, and also check the device health of the Doorbell Pro to ensure it's power reading is sufficient to operate night vision. Low power can certainly be a cause of this. If the above looks good, try power cycling the device by hitting the breaker, or removing the wires and reconnecting them. Let me know how this goes! Smiley Happy 



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New Neighbor

Re: Night vision not working

Have you tried a power cycle?

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New Neighbor II

Re: Night vision not working

Did anyone figure out why the night vision is not working?  I installed my ring doorbell pro in June and it has been working great. Now all of the sudden the night vision is not working.  Doorbell works great during sunlight hours and even at sunrise/sunset but once it is dark I can only see dark shadows and headlights.... help?

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New Neighbor II

Re: Night vision not working

P.S. I've tried disconnecting and reconnecting all wires as well as rebooting the device. Still no night vision but works fine during the day.

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New Neighbor II

Re: Night vision not working

Did anything work for you ? I'm having the same problem after 5-6 months of the device working fine.

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New Neighbor

Re: Night vision not working

No luck yet, I've tried everything reset, reconnected wires, everything is working great except @ night. I called support they are sending me an angled mounting kit to see if this help (I highly doubt it will help), will update the post with my results once I try it out.
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New Neighbor II

Re: Night vision not working

Thanks Zimo. Keep me updated if you find out anything new.

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New Neighbor

Re: Night vision not working

Power pro is installed everything else is working fine I have reset the camera. I think this started with the new update to the app. I covered the three infrared lights with black tape turned on the color night vision and the porch light and I get a good picture that way otherwise it's black and white and you cant see anything but shadows with the porch light on or off.