Hey @Zimo and @Donovan! Please make sure the Pro Power Kit is installed at your chime kit, and also check the device health of the Doorbell Pro to ensure it's power reading is sufficient to operate night vision. Low power can certainly be a cause of this. If the above looks good, try power cycling the device by hitting the breaker, or removing the wires and reconnecting them. Let me know how this goes!
Did anyone figure out why the night vision is not working? I installed my ring doorbell pro in June and it has been working great. Now all of the sudden the night vision is not working. Doorbell works great during sunlight hours and even at sunrise/sunset but once it is dark I can only see dark shadows and headlights.... help?
P.S. I've tried disconnecting and reconnecting all wires as well as rebooting the device. Still no night vision but works fine during the day.