It starts off as a search, then goes to a person. I used it last week to get them to push my firmware update and just chatted with them earlier this morning for an account question.
Hey neighbors! Night vision is commonly dependent on environment, settings, and even power depending on the device model. As mentioned earlier in this thread, please ensure the Pro Power Kit is installed at your chime kit, and also check the device health of the Doorbell Pro to ensure it's power reading is sufficient to operate night vision. If you do not have Doorbell Pro you may, of course, rule out power unless your battery is needing to be charged.
The best next step would be to check your device settings in the Ring app, specifically the color night vision toggle, to see if any adjustments can be made for your device. Adding light to the area is always a great way to improve any lens adjustment, especially in low light conditions.
If the above does not help to resolve your concerns, I recommend reaching out to our support team, by chat or by phone. Feel free to check out our contact us page here, which includes international numbers and chat support. I hope this helps!
I have been e-mailing with a lady named Rose via email@example.com. She is the one who is sending out a corner kit for me free of charge. When I e-mail her she usually gets back to me with in a day or two.
If the InfraRed (IR) illuminator LEDs emit their IR light and it reflects off something stationary and close by, its effectiveness and range are greatly reduced.
This affects all night vision cameras that use IR night vision, not just Ring.
See attached sample image.
If the leftmost doorbell IR LED can be turned off, I think night vision would be better in the above case.
The alternative is to use 3rd party IR illuminators to light up the dark areas.
I'm on Ring Pro firmware v2.1.01005 (as of 1/9/2020)
I've found that putting black electrical tape over the 'Red' Leds helps my night vision work better ??? Now the face of people are not washed out like a ghost. I would have never bought this POJ if I knew it was going to be a science project to get it to work half-way correct SMH