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Night vision not working

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New Neighbor

Re: Night vision not working

It starts off as a search, then goes to a person.  I used it last week to get them to push my firmware update and just chatted with them earlier this morning for an account question.

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Neighbor II

Re: Night vision not working

Interesting, the Ring Mods never suggest chat. It's always call. I saw if your on the UK site they have email customer service too.
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Community Manager

Re: Night vision not working

Hey neighbors! Night vision is commonly dependent on environment, settings, and even power depending on the device model. As mentioned earlier in this thread,  please ensure the Pro Power Kit is installed at your chime kit, and also check the device health of the Doorbell Pro to ensure it's power reading is sufficient to operate night vision. If you do not have Doorbell Pro you may, of course, rule out power unless your battery is needing to be charged.

 

The best next step would be to check your device settings in the Ring app, specifically the color night vision toggle, to see if any adjustments can be made for your device. Adding light to the area is always a great way to improve any lens adjustment, especially in low light conditions.

 

If the above does not help to resolve your concerns, I recommend reaching out to our support team, by chat or by phone.  Feel free to check out our contact us page here, which includes international numbers and chat support. I hope this helps! Smiley Happy 



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New Neighbor II

Re: Night vision not working

I have been e-mailing with a lady named Rose via help@ring.com.  She is the one who is sending out a corner kit for me free of charge. When I e-mail her she usually gets back to me with in a day or two.

 

 

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New Neighbor II

Re: Night vision not working

Community Manager-  Most of the information provided I have tried.  None of this is working.
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New Neighbor

Re: Night vision not working

None of this works. For some reason the update made the infrared more sensitive. My camera was mounted next to the brick and it was reflecting off from it. The only fix I found was to turn the camera on an angle so it doesn't bounce off anything
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New Neighbor III

Re: Night vision not working

If the InfraRed (IR) illuminator LEDs emit their IR light and it reflects off something stationary and close by, its effectiveness and range are greatly reduced.
This affects all night vision cameras that use IR night vision, not just Ring.
See attached sample image.

If the leftmost doorbell IR LED can be turned off, I think night vision would be better in the above case.

The alternative is to use 3rd party IR illuminators to light up the dark areas.

 

I'm on Ring Pro firmware v2.1.01005 (as of 1/9/2020)

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New Neighbor

Re: Night vision not working

I think that is what I said. Why it quit working after the update I don't know because it worked fine for months.
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New Neighbor

Re: Night vision not working

I've found that putting black electrical tape over the 'Red' Leds helps my night vision work better ???  Now the face of people are not washed out like a ghost.  I would have never bought this POJ if I knew it was going to be a science project to get it to work half-way correct SMH

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New Neighbor II

Re: Night vision not working

Ok.  So how do you adjust or turn off the left most IR LED?  I don't see anywhere in the app that option.