Hey neighbors! Night vision is commonly dependent on environment, settings, and even power depending on the device model. As mentioned earlier in this thread, please ensure the Pro Power Kit is installed at your chime kit, and also check the device health of the Doorbell Pro to ensure it’s power reading is sufficient to operate night vision. If you do not have Doorbell Pro you may, of course, rule out power unless your battery is needing to be charged.
The best next step would be to check your device settings in the Ring app, specifically the color night vision toggle, to see if any adjustments can be made for your device. Adding light to the area is always a great way to improve any lens adjustment, especially in low light conditions.
If the above does not help to resolve your concerns, I recommend reaching out to our support team, by chat or by phone. Feel free to check out our contact us page here, which includes international numbers and chat support. I hope this helps! 