Unfortunately, no I have not been able to fix the problem. I am leaving the porch light on overnight now so it will work. And fortunately, everthing I want to monitor is during the day anyway. Donovan mentioned it could be related to the last app update but since he has his working maybe its not the app update. I’m waiting to see if the next update does anything. I have my motion sensitivity set to 1 click before all the way to the left for “less motion.” This setting still captures most everything that moves. I’ve recorded deer, foxes, and racoons overnight on a regular basis. I had to put a WiFi extender in my house to get my doorbell to function better. However, the device still goes offline more than I would like. Overall, I’d say I’m only about 68% satisfied with this device. Is your device dropping offline?
All right. So since I last posted a comment not much has changed. Doorbell works fine during the day and at sunrise and sunset. Doorbell only works at night with the porch light turned on. I have only captured Deer one time overnight since my last post. It almost seems like it won’t capture anything between midnight and sunrise and I don’t have any time parameters set on the device. My satisfaction decreases each day with this device. There was an update Dec 18th and the update did nothing.
I’m not sure how to check what Firmware the doorbell is running. What I can tell you is the update was on Dec 18th and its version 5.21.0 248.9MB. The app says the update includes bug fixes, enhancements, and has the following new features…
Firmware is totally different from app version.
Firmware should say up to date. I’d call customer service and speak with them. They can do things on their end that may push it to you.
The only place I can find the firmware is on my iPhone. The Windows 10 app for the RING is limited??? Go to settings on your iPhone or Android and go to Device Health. Firmware is there. Mine has been stuck on 1.16.00272 since I installed it
If device health shows you a version number the firmware is NOT up to date. The version number is replaced with the words “Up to Date” when it is the latest (no version number is shown)
So the latest for my video doorbell pro. I’ve been e-mailing with ring support. They are telling me the brick next to my doorbell is absorbing the infrared beams. They are sending me a “corner kit” free of charge. We will see!
So you PAID money to chat with an outside contracted help line for RING? I called the support line on this issue yesterday and all I got was the BS brush off
_ Or chat with a live expert _
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I don’t get anywhere with calling these people. They tell me that they will look into my problem(s) and fix it later. I know better because once they disconnect they don’t have access to my device anymore due to my security on my home network. Terrible customer support