New Ring Doorbell (2nd Generation) Doesn't Show Video - Always show "activating device"

[Boone]

Hello YuvalH ,

Sounds like a poor data connection somewhere. Maybe this link can help:

https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device

If you still are having issues, you should telephone Ring Support for help:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope this helps you