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New Ring Doorbell (2nd Generation) Doesn't Show Video - Always show "activating device"

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New Neighbor

New Ring Doorbell (2nd Generation) Doesn't Show Video - Always show "activating device"

Hi everyone, 

 

We just bought new Rind Doorbell (2nd generation - 2020).

 

We set everything up, and everything looks good on the app - however, the camera never shows a video - it keeps loading and says "activating device".

 

We tried to remove and add the device, did internet speed tests (40mb down, 3mb up), we tried to see video when the device is in the house, close to the router, but still, it doesn't work.

 

Any ideas?

 

Thanks

 

 

1 REPLY 1
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New Neighbor II

Re: New Ring Doorbell (2nd Generation) Doesn't Show Video - Always show "activating device&quot

Hello YuvalH ,

 

Sounds like a poor data connection somewhere.  Maybe this link can help:

 

https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-No...

 

 

If you still are having issues, you should telephone Ring Support for help:

 

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

 

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

 

I hope this helps you   Smiley Happy