New Feature not showing on both doorbels

Products Video Doorbells
1

I’ve just installed a ring 2 doorbell, I’ve moved the ring 1 to the back of the house.
When I open the app theres a new feature for the ring 1 on the settings “smart alerts” but this feature does not show for my ring 2.
Have I done something wrong when I installed it??

2

Good question @Ashby1961! If you are referring to the smart alerts for motion settings, this is also known as Motion Frequency. Motion Frequency will allow you to choose between frequent detection or a lighter value for saving battery in high traffic areas. I recommend uninstalling and reinstalling the application to your mobile device to ensure it is up to date. I hope this helps! :slight_smile:

3

Hi, many thanks for your advice, in this occasion I’m afraid it has not resolved my problem. I have deleted and reinstalled Ring app but I still have the problem.
The Ring 1 has a new menu option called smart alerts
My Ring 2 does not have this

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20191125_054737.jpg1440×2960 325 KB

1 Like
4

I have the same problem. I have two ring doorbells. One has the smart alert option showing up and the other does not. Were you able to get this resolved?

5

Hey neighbors! The Smart Alerts feature show in the attached image shared by @Ashby1961, is the tile option which contains the People Only Mode feature. Try the following to activate People Only Mode f or battery-powered devices:

  • Open the Ring app on your mobile device.
  • Tap on the device you wish to adjust.
  • Tap Smart Alerts.
  • Tap ** People Only Mode.**
  • Tap the **People Only Mode ** toggle switch to turn the mode on **. **

**Find out more information about People Only Mode, here. I hope this helps! :slight_smile: **